Joan Njoroge

JOAN NJOROGE Address Kiambu, Thika, 01000 Phone- E-mail-Organized and dependable candidate with experience working on a variety of clerical and data entry tasks. Has a demonstrated history of effectively and accurately solving organizational problems, maintaining confidentiality, and producing quality work while managing multiple priorities with a positive attitude. Ability to perform under pressure and adapt to new circumstances and challenges in order to most effectively enhance the organizational brand. COMPETENCES AND SKILLS Customer Service Administrative Support Supply Chain Management Marketing Information gathering and management Organizational and planning skills Scheduling Adaptability MS Excel, MS Word and Outlook OBJECTIVES • Looking to utilize administrative, marketing, leadership, and customer service capabilities to oversee daily business operations. • To facilitate effective client relationships and collaborations. • To utilize my skills and expertise to meet the organizational objectives while also increasing my knowledge and gaining professional exposure. WORK HISTORY ADMIN ASSISTANT 10/2021 10/2022 Parrot Analytics. New Zealand, Auckland • Used coordination and planning skills to achieve results according to schedule. • Scheduled meetings and appointments. • Organized travel. • Completed tasks with accuracy and efficiency. • Compiled monthly reports using advanced excel spreadsheet functions. • Compiled data and checked the information for accuracy prior to input by proofreading and checking for grammatical errors. • Drafted emails and messages as directed. • Made orders for office supplies. • Completed forms in accordance with company procedures. • Demonstrated success working under tight deadlines and in a fast-paced environment. • Gathered data from multiple sources and programs. Founder and Manager 07/2021 04/2022 Home Thrifts (Small Business dealing in decor and art) • Sourced for suppliers • Increased my monthly online business following by 2.5% monthly, increasing brand awareness. • Negotiated favorable prices with suppliers to ensure that my products were always affordable. • Cut delivery costs by subcontracting storage packaging and delivery services. • Organized budget documentation and tracked my expenses to ensure tight business controls. • Responded to customer messages and phone calls in order to take orders, handle deliveries and payments and resolve any conflicts. • Conducted daily inventory counts to determine stock levels and identify potential shortages. • Responsible for daily entry of accounting transactions. Intern 04/2021 09/2021 Directorate of Enterprise Development, Kiambu County Government. Thika, Kiambu • Answered over 20 incoming telephone calls per day, taking messages and providing information. • Sorted and organized files, spreadsheets and reports. • Took part in interviewing approximately 10 candidates a day during the vetting period. • Received and directed visitors and clients. • Represented the organization at industry trade shows and had direct interaction with consumers. • Worked on projects using knowledge gained in school to put together recommendations for issues. • Maintained office schedule and calendar in order to coordinate workflow meetings. • Created and revised documents such as correspondence, reports, drafts, memos, and emails. • Maintained inventory of office supplies. EDUCATION 09/2022 Present ORGANIZATIONAL ANALYSIS Coursera Short Courses in collaboration with Stanford University. 09/2019 09/2019 TECHSTARS STARTUP WEEKEND 09/2017 09/2021 BBA: ENTREPRENEURSHIP Young Entrepreneurs training boot camp. Chuka University – Chuka • Secretary young entrepreneurs club REFERENCES • Lydia Watiri Mwangi - Principal Assistant Office Administrator-Ministry of Interior Affairs • Kelvin Ochogia- Parrot Analytics. Project Manager