JOAN NEWMAN
SALGADOS
CUSTOMER SERVICE
PROFESSIONAL
PERSONAL PROFILE
CONTACT ME AT-
https://fvacustomerserviceprof
essional.carrd.co/
https://www.linkedin.com/in/jo
an-newman-salgados03232b175/
Home Address: Harvest Palace
Blk.2 Apt 9N Taipa, Macau S.A.R
A dynamic Executive Senior Agent with more than a
decade on handling customer service or customer relations,
handles office tasks, generates reports and presentations,
with a decent back ground on
written and oral communication skills.
WORK EXPERIENCE
Executive Lounge Senior Agent
JW Marriott Macau | Jul. 2018 - present
Exe. Lounge Agent until promoted above | Feb. 2017 - Jul. 2018
Validate executive agents cashier’s report after shift
In charge for new associates training schedules
Prepares a monthly training plan for associates
Oversee for the smooth and efficient arrival and
departure of executive level (Elite members) and VIP
guests
SKILLS SUMMARY
Customer Service Expert
Complain Handling
Language Skills (Filipino,
English, Basic Mandarin, Basic
Cantonese)
Communication Skills
Wine and Cheese Knowledge
(F&B)
Bookkeeping/Online
Bookkeeping
AWARDS RECEIVED
Executive Lounge Butler
JW Marriott Macau | Mar. 2015 - Feb. 2017
Introduce wines to guest while serving, refer meals or
food pairing to guests beverage
In-charge on training new associates for all standard
operating procedures
Conducts weekly and monthly food and equipment
inventory
Concierge
Savills Property Mgt. Limited | Nov. 2010 - Feb. 2015
Cater to the needs of tenants and coordinate tasks that
can help them fulfill their needs
Handles & respond emails & messages of tenants on any
inquiries or requests
Gold Certificate - Online
Bookkeeping, Filipino Virtual
Assistant (June 2020)
EDUCATIONAL HISTORY
Associate of the Quarter,
JW Marriott Macau (July 2018)
Bachelor of Science in Accountancy
June 2006 - March 2009
Tripadvisor Remarkable
Comments, JW Marriott Macau
-)
Graduated at Mondriaan Aura College
Studied financial accounting, management accounting,
auditing, and taxation.
Coursework in business law and economics, general
coverage of management theory, and business
mathematics and business statistics.
