Joan Nekesa Mamai

JOAN MAMAI VIRTUAL ASSISTANT Namikelo street, Bungoma,Kenya-/-/ OBJECTIVES Detail-oriented andACADEMIC customer-focused individual seeking to use my experience as a Virtual Assistant to ensure customer satisfaction and create a business environment that promotes growth and ensures attainment of company goals. ACADEMIC QUALIFICATIONS ●​ ALX Online, May 2024- July 2024 (Certificate course: Virtual Assistance in the Digital Age) ●​ Kabarak University,-(Bachelor's Degree in Business Administration and Management) ●​ Bunyore Girls High School- (Kenya Certificate of Secondary) EXPERIENCE Project Manager (Volunteer) Westplain Charity Foundation – Remote December 2024 – Present ●​ Was incharge of fundraising initiatives including cold calling individuals and organizations to secure donations and sponsorships. ●​ Collaborated with team members to maintain workflows and meet project deadlines effectively. ●​ Created agendas and took down minutes during minutes ensuring accurate documentation and follow up. ●​ Scheduled meetings and team calls via Zoom and Google Meets to discuss projects. ●​ Handled the foundations inbox, replying to urgent messages, decluttering the mail and bringing attention to important mails. ●​ Conducted research to identify possible grants and sponsorship opportunities to support funding applications. FREELANCE VIRTUAL ASSISTANT September 2024- Present ●​ Conducted in-depth market research to identify potential clients, industries, and partnership opportunities, leading to a 20% increase in qualified leads. ●​ Collaborated with different teams and ensured my clients missions and goals were met. ●​ Managed email and calendar scheduling, ensuring timely responses, inbox organization, and efficient meeting facilitation. ●​ Provided transcription services using tools like Otter.ai for accurate documentation of meetings and client discussions. ●​ Assisted in travel booking and itinerary planning, ensuring seamless arrangements for clients. ●​ Led CRM management, maintaining up-to-date client records and streamlining communication. REMOTE SALES ASSISTANT WAJOSE SMARTWEAR, NAKURU January 2024 – September 2024 ●​ Communicated with clients through both written and verbal channels, providing clear and timely updates. ●​ Created great customer relationships ensuring a positive shopping experience and building customer loyalty. ●​ Collaborated with colleagues to create promotional content and increase store traffic during peak seasons. ●​ Provided customized recommendations to clients, increasing their satisfaction and repeat purchases by 15%. ●​ Conducted market research and prepared reports to assist the business stock products that aligned with market trends. ●​ Created and maintained databases and spreadsheets, increasing data accuracy by 15%. ●​ Consistently exceeded monthly sales targets by 20% increasing revenue. KEY SKILLS ●​ ●​ ●​ ●​ ●​ Lead management and follow-upto Market Research and Reporting Google Workspace(Docs, sheets, Google calendar) Cloud Services(Google drive, Dropbox Office Management and Filing Systems ●​ ●​ ●​ ●​ ●​ ●​ CRM Systems ( Salesforce, HubSpot and Zoho) MS Office Suite (Excel, Word, PowerPoint) Cross-selling and up-selling techniques Communication and persuasion Problem-solving and conflict resolution Customer needs assessments ADDITIONAL INFORMATION Availability: Part-time Languages: (English and Swahili)