Joan May l. AMaro
PROFILE
Have a strong customer service background that includes customer care, knowledge in basic technical support, and conflict resolution. Possesses positive attitude and aims to effectively fill a position that fits my qualification.
EDUCATION
HEALTH CARE SERVICES
EVERBRIGHT INTERNATIONAL ACADEMY, INC.
June 2016 – March 2017
BACHELOR OF ARTS IN COMMUNICATION ARTS
ST. PAUL COLLEGE OF MANILA
June 1997 – March 2001
Contact
ADDRESS:
B13 L21 PH 1 Dreamville 4
Alapan 1-C, Imus City, Cavite 4103
PHONE:-
EMAIL:-
LINKEDIN:
linkedin.com/in/joan-may-amaro
SKILLS
Canva
Computer Literate
Basic Troubleshooting
Customer Service
Converses in both Filipino and English
WORK EXPERIENCE
TELEPHILIPPINES, INC. – Billing Consultant/Case Manager
December 7, 2010 – February 4, 2015
Resolves customers’ complaints in relation to their home phone, mobile, internet, and pay TV services. Assists customers with their billing inquiries.
SYKES ENTERPRISES, INC. – Customer Service Representative
May 24, 2010-November 16, 2010
Assists customers with their insurance policy inquiries
ACCESS WORLD WIDE (AWWC) PHILS., INC. – Financial Service Representative
March 30, 2009 – May 8, 2009
Trainee for a financial account called E-Trade.
TELETECH CUSTOMER CARE MANAGEMENT PHILS., INC – Customer Service Representative
July 26, 2008 – November 16, 2008
Provides customers account information, product information and services.
ADVERTISING VENTURES, INCORPORATED - Permit and Promotions Coordinator
June 2001 – March 2005
Seeks approval of the schools to implement TEEN GIG PROJECT. Directly reports to the Operations Supervisor. Presents the company to clients.
Responsible for coordinating with the school administration during the promotional activity. Organizes and schedules promotional activities.
Responsible in handling daily supplies inventory.
