Joan Lauzi Janji

I have worked as a Customer Expert where I handled customer inquiries through chat and email, resolved complaints professionally, processed orders and service requests, and ensured customer satisfaction through timely follow-ups. This role strengthened my communication skills, problem-solving abilities, and commitment to delivering positive customer experiences while maintaining accurate records and managing customer accounts.

In addition, my experience in annotation enhanced my attention to detail, accuracy, and ability to work with structured data while meeting quality and productivity standards. I also interned as an Administrative Assistant, where I supported daily office operations, managed documentation, coordinated schedules, and assisted with internal communication. Together, these roles have equipped me with strong organizational, customer service, and multitasking skills that enable me to work efficiently in fast-paced, customer-focused environments.