Joan June Malazarte

With over 10 years of experience in the BPO industry, I have developed a strong foundation in customer service, working with diverse clients across various industries. I’ve consistently delivered high-quality support over the phone, ensuring that customer concerns are addressed either on the first contact or through diligent follow-ups.

Currently serving as a Quality Analyst, I specialize in monitoring and evaluating service performance, conducting routine audits, and providing actionable feedback to improve customer interactions. I also act as a Subject Matter Expert (SME), supporting representatives by answering questions and clarifying processes.

My ability to prioritize tasks based on urgency, adapt to evolving workloads, and maintain accuracy under pressure has been key to my success. I’m also experienced with multiple CRM systems and understand the importance of handling personally identifiable information with care.

I bring transferable skills such as independent work, data management, and a customer-first mindset—making me well-prepared to transition into a remote or freelance support role with confidence.