Joan Ilagan

Joan S. Ilagan Block 5 Lot 6 Sapphire Street Ciudad Grande Subdivision Muzon, Taytay, Rizal 1920 E:-- RETAIL I OPERATIONS I SALES MANAGER Client driven, quality focused retail manager with proven track of record of top performance Retail leader with profound and broad expertise in every aspect of store management for over 8 years experience. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program to the entire staff. Coaches every employee towards individual goals. Establishes retail environment that encourages positive experience and promotes realization of sales targets . Core Knowledge and Skills Retail Merchandising Recruitment and Retention Operations Team Leadership Coaching and Mentoring Profit and Loss Loss Prevention Personnel Training and Development PROFESSIONAL EXPERIENCE Clark Luis Retail Inc. – Go Sport PhilippinesOctober 10, 2016 – Present Brach Store Manager – Senior Manager In charge for the operations of the store on a day to day basis Recruiting staff to build a strong team who are skilled and equipped for the pioneer store Training the athletes staff to become knowledgeable in the operations and customer service Coaching, counselling and disciplining employees; planning, monitoring and appraising job results Create store policy and training and development program for the staff Sourcing of agencies for additional manpower (janitorial and security personnel) Sourcing of suppliers for the back-office needs The SM StoreAugust 3, 2015 – November 9, 2015 Assistant Branch Manager – Senior Manager Direct all work performed in the branch and supervise all areas of operation. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Asses local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Manage budget and allocate funds appropriately Bring out the best of branch’s personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Address customer and employee satisfaction issues promptly WarehouseClothing – UK BrandMarch 2014 – May 2015 Store Manager – Edsa Shangri-la Plaza Involve in the day to day running of the Branch, staff management, marketing, promotions and financial reporting. Complete store operational requirements by scheduling and assigning employees; following up on results. Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirement. Determines marketing strategy changes by reviewing operating and financial statements and department sales records. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Krispy Kreme LondonJuly 2009 – September 2013 Assistant Store Manager – London Paddington Branch Serves customers by training staff; purchasing and displaying products. Daily banking duties Responsible for managing stock to reduce wastage Responsible for inter-branch invoices and stock transfer Produce daily, monthly, quarterly and yearly profit and loss reports Produce weekly payroll Presenting monthly profit and loss reports to area and regional managers Conduct one to one meetings with staff member and team leaders In charge of marketing promotions and merchandise RGIS Inventory Specialist January 2009 – July 2009 Market leader in supply chain, stocktaking, insights, merchandising and optimization solutions. Handling 90% of retail store in UK Auditor Conduct inventory and data collection solutions for clients which consists of Annual physical counts Cycle counts Fixed assets Perpetual Inventory Visual Count Perform compliance audit for clients Starbucks Coffee January 2007 – December 2007 Coffee Master/Barista Creates Starbucks experience to the customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Responsible for the monthly snapshot by ensuring that all partners are giving an excellent customer service and following the correct standard on preparing and serving the drinks. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. EDUCATION Masters of Business Administration-Finance MajorUniversity of Gloucestershire Bachelor of Science in Computer ScienceNational College of Business and Arts NARIC Convertion: N/SVQ Levels 3 and 4 ESOL (English Speakers of other Languages) City and Guilds Entry Level 2 Certificate (IESOL) – Access – A2 (first class pass) City and Guilds Entry Level 3 Certificate (IESOL) – Achiever – B1 City and Guilds Entry Level 5 Certificate (IESOL) – Expert – C1 IELTS – 8.5 (academic) IT SKILSS Microsoft Office Suite including internet and email LANGUAGES –English: FluentHOBBIES AND INTERESTS Tagalog: FluentReading, shopping and films Excellent reference available upon request