Joan Galula

JOAN GALULA FACEBOOK ADS SPECIALIST | SOCIAL MEDIA STRATEGIST | ONLINE BUSINESS MANAGER --MANILA, PHILIPPINES EDUCATION & TRAINING SOCIAL MEDIA UNITED BY RACHEL PEDERSEN MARCH 2018 - PRESENT SOCIAL MEDIA ACADEMY MARCH 2018 - MAY 2018 (12-WEEK PROGRAM) MASTERING THE BIG FIVE - THE RESULTS COMPANIES TRAINING 2013 MINDANAO STATE UNIVERSITY- TCTO BSED - ENGLISH- FREELANCE - FACEBOOK ADS SPECIALIST AND SOCIAL MEDIA STRATEGIST HENARE AND KATE O'BRIEN PTE. LTD MAY 2018-PRESENT JUNE 2016- MAY 2018 - ONLINE BUSINESS MANAGER AND LEAD PROJECT MANAGER INCREASE YOUR PROFITS - SENIOR CLIENT MANAGER FEB 2015 - JUNE 2016 THE RESULTS COMPANIES JAN 2009 - FEB 2015 - SENIOR TRAINER - CUSTOMER SERVICE REPRESENTATIVE SOFTWARES & APPLICATIONS INFUSIONSOFT MAILCHIMP G-SUITE FACEBOOK BUSINESS MANAGER WORDPRESS CANVA ASANA , BASECAMP, TEAMWORK, REDBOOTH /JOANPGALULA /JOANGALULA EXPERIENCE SKILLS PROJECT AND BUSINESS MANAGEMENT FACEBOOK ADS SOCIAL MEDIA MANAGEMENT & MARKETING CLIENT MANAGEMENT AND CUSTOMER RETENTION VIRTUAL ASSISTANT SERVICES TRAINING AND FACILITATION CUSTOMER SERVICE WWW.JOANGALULA.COM @JOANGALULA @JOANGALULA ROLES AND RESPONSIBILITIES FROM WORK EXPERIENCE HENARE AND KATE O'BRIEN PTE LTD - OBM AND LEAD PROJECT MANAGER As OBM and Lead Project Manager, I handled a team of 7 people and made sure that tasks are allocated properly, done right and done on time. I not only managed the team's productivity but also handled the business and financials side of it. I made sure that payables are coming in, report red flags to the business owners and ultimately help the business owner grow their business by being their 'right hand' to the business. One of my favorite highlights of my career with HKOB was when my team and I helped triple the 'core' business offer in my first five months tenure with the company. INCREASE YOUR PROFITS- SENIOR CLIENT MANAGER It was my responsibility as a Client Manager to make sure that our Digital Marketing clients are happy and kept informed of the progress of their campaigns. That being said, I also make sure that their SEO and Rep Marketing campaigns are successful and showing an upward trend. As a Senior CM, I also onboard new CMs and make sure that they are aware of the ins and outs of the roles as well as the processes we follow. My favorite highlight during my term as a CM with them was when I did an upsell for a dentist client and it was worth $4000 USD of recurring revenue for 6 months. THE RESULTS COMPANIES - SENIOR TRAINER As a Sr Trainer, I needed to make sure I assist new Trainers and Facilitators and that they are onboarded properly and they are equipped with the 'techniques of the trade'. I also facilitate my own trainings and I needed to make sure that learning and skills transfer happen. What I loved about being a trainer was seeing my previous trainees climb up the corporate ladder and make a name for themselves as well. That I think, is the greatest complement to being a trainer. ACHIEVEMENTS Left my 9-5 and experienced time freedom which resulted in more creativity and really pursuing my love for Social Media Marketing Helped my employers triple their business during my employment with them Granted the highest Training Certification rank of 93% during the Client Governance audit at the Results Companies in 2013 Consistent Top Performing Trainer and Customer Service Representative at the Results Companies Graduated college with Honors /JOANPGALULA /JOANGALULA WWW.JOANGALULA.COM @JOANGALULA @JOANGALULA