JOAN ERICK E. SERADOY____________________________________________________
Home Address:
Telephone No.:
Mobile No.:
Email:
Age:
Date of Birth:
Place of Birth:
Nationality:
Civil Status:
Profile:
Lot 2 Blk 2 Lourdes St. Fatima Subdivision Zapote City-
Skills:
Troubleshooting Personal Computers, Laptops Projectors, Flash Drives and Mp3
Players
Knowledge in HTML, MS Office/O365 Proficient.
--33 years old
March 20, 1986
Manila
Filipino
Married
Willing to learn new job assignments
Punctual, Hardworking
Educational Background
Highest Education
Course:
Institute/University:
Address:
Graduation Date:
Bachelor of Science in Computer Engineering
AMA Computer College, Paranaque Campus
8104 Dr. A. Santos Ave., Paranaque City
May 12, 2006
Seminars Attended
(at AMA Computer College, Paranaque Campus)
Basic Programming and Trouble Shooting
An Introduction to VisualBasic.Net
Latest Hardware Technology Seminar
August 13, 2005
June 11, 2005
December 1, 2005
Work Experiences
INDUSTRAMACH, Inc.
11 Blk 6, Magenta Drive, Goodwill 2,
Brgy. BF, Paranaque City
Position held:
Job Description:
Length of Stay
I.T. Assistant
Maintenance of Desktop Computers and laptops.
June 15, 2005 – September 31, 2005
TELEPERFORMANCE ( SanDisk Account )
14th Floor Octagon Bldg San Miguel
Avenue Ortigas Pasig City
Position held:
Technical Support Representative)
Job Description:
-Troubleshoot Flashdrives, Mp3 Players, Memory Cards and Card Readers in Windows OS 2000 – XP and
Mac OS
Length of Stay
October 30, 2006 – October 17, 2007
TELEPERFORMANCE ( Toshiba Account )
Dr. A Santos Avenue Santana Grove
Sucat Paranaque City
Position held:
Senior Technical Support Representative
Job Description:
-Took technical Escalations from L1 support
-Took Supervisor Escalations if no supervisor available
-Provides Technical assistance to 1 Team with the supervisor
-Creates onsite tickets for Hardware failure Laptops and Desktops
Length of Stay
SUTHERLAND Global Services ( Lenovo )
April 8, 2008 - February 25, 2011
12/F PhilPlans Corporate Center Triangle Drive,
Bonifacio, Global City Taguig 1634
Job Description:
-Track all the inbound calls of 1 team in MS Excel and check if it is resolve or not
-Took Inbound calls if necessary for Hardware Support Specialist for Lenovo IdeaPad laptop, desktops and
Tablet
-Took Supervisor Escalations (if no Supervisor around)
Position Held:
Senior Consultant ( Outbound )
Length of Stay:
April 18, 2011 – February 5, 2012
24/7 Customer Philippines Inc (Time Warner Cable)
MJ Plaza 106 Valero St. Salcedo Village Makati
1200
Tier 2 Tech Support Representative
Position Held:
Job Description:
-Router Setup
-Manages Email Setup for all email clients
-Troubleshoot Internet Connection Via Wired and Wireless
Length of Stay:
February 6, 2012 – September 2012
Affiliated Computer Services (Acquired by ATOS)
2Ecomm Building Mall Of Asia Complex Pasay
City
Position Held:
IT Help Desk Analyst /Mobility Analyst /
Level 2 IT Help Desk
Job Description:
-Troubleshoots via the phone hardware, software, and network operating problems and involves technical
resources to ensure resolution
-Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving
information systems problems
-Coordinates referrals to appropriate technical, professional, or service personnel
-Receives and prioritizes issues and forwards using appropriate escalation procedures
-Provides functional or task leadership
-Coordinates special projects and system upgrades
-Briefs customers and/or management on the status of resolution efforts
-Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical
personnel
-Recommends system or process improvements, including procedures, training, and enhanced documentation
-Managing Android Devices and Apple Devices under Mobility Support
-Administrator of MS Exchange admin center / O365
-Administrator of Amazon Work Space
-Administrator of Active Directory
-Administrator of Skype/Lync Server
-Admin of security folder permission
-Admin of SCCM
Length of Stay:
September 10, 2012 – March 15, 2020
