Joan Elvi Olorvida Lapatha

JOANELVILAPATHA E - C O M M E R C E -- M A N A G E R PROFILE I am a highly experienced e-commerce virtual assistant with nearly a decade of expertise in managing online storefronts. I bring a strong 23 F Zapanta St., Tejero, Villagonzalo, Cebu City 6000 blend of creative thinking and analytical ability, with a proven track @jlapatha committed to supporting business growth through efficient digital record of delivering results. Detail-oriented, collaborative, and operations. SKILLS EXPERIENCE Amazon Account Management Walmart Account Management eBay Account Management Shopify Account Management Computer Literacy Project Management Tools E-COMMERCE MANAGER Aquatic Experts 2020 - 2024 - Full Time Oversaw backend operations for all e-commerce storefronts, including troubleshooting technical issues Handled product listings: creation, editing, pricing updates, and Strong Communication Skills management of reviews and customer feedback Google Drive, MS Office, Zipify, Managed social media platforms and online store presence across Slack, Wisitia, Klaviyo, CrazyLister Facebook, TikTok, Instagram, and others Tech Savvy Planned and executed marketing campaigns, including discounts, Seller Cloud, Notion EDUCATION promotions, and coupon strategies Created and maintained standard operating procedures (SOPs) to streamline operations Provided customer service support across major platforms including Amazon, Shopify, eBay, and Walmart SECONDARY SCHOOL Executed targeted email marketing campaigns to drive University of San Carlos engagement and conversions 1997 - 2001 BACHELOR OF SCIENCE University of San Carlos 2002 - 2005 JOANELVILAPATHA E - C O M M E R C E --23 F Zapanta St Cebu City PH A S S I S T A N T PROFILE I am a highly experienced e-commerce virtual assistant with nearly a decade of expertise in managing online storefronts. I bring a strong blend of creative thinking and analytical ability, with a proven track record of delivering results. Detail-oriented, collaborative, and committed to supporting business growth through efficient digital operations SKILLS Amazon Account Management Walmart Account Management AMAZON FBA SPECIALIST King's Ransom Collectibles 2015 - 2020 - Full-Time eBay Account Management Managed Amazon and eBay seller accounts, ensuring optimal Shopify Account Management performance and compliance Computer Literacy Processed orders across multiple platforms, maintaining accuracy Project Management Tools and timely fulfillment Strong Communication Skills Google Drive, MS Office, Zipify, Slack, Wisitia, Klaviyo, CrazyLister Developed and maintained Standard Operating Procedures (SOPs) to streamline operations Oversaw inventory levels, restocking, and tracking to prevent stockouts or overstocking Tech Savvy Coordinated and managed FBA shipments, including preparation, CRM Systems like NetSuite, HubSpot labeling, and dispatch Handled case management, reimbursement claims, and maintained EDUCATION strong account health metrics Provided responsive customer service, addressing inquiries, SECONDARY SCHOOL University of San Carlos 1997 - 2001 complaints, and support requests Processed refunds and returns for damaged, defective, or unwanted items Monitored brand KPIs and delivered weekly reports with actionable insights for performance improvement BACHELOR OF SCIENCE University of San Carlos 2002 - 2005 JOANELVILAPATHA E - C O M M E R C E --23 F Zapanta St Cebu City PH A S S I S T A N T PROFILE I am a highly experienced e-commerce virtual assistant with nearly a decade of expertise in managing online storefronts. I bring a strong blend of creative thinking and analytical ability, with a proven track record of delivering results. Detail-oriented, collaborative, and committed to supporting business growth through efficient digital operations SKILLS Amazon Account Management Walmart Account Management AMAZON ACCOUNT MANAGER Lionsmarc LLC 2022 - 20224 - Part Time eBay Account Management Manage accounts and daily check-ins for sales Shopify Account Management Managing inventory for expired and returned goods. Computer Literacy Open and reconcile FBA shipments created Project Management Tools Forecast Inventory for future sales Strong Communication Skills Keep up with the Account KPIs to ensure sales are going smooth Google Drive, MS Office, Zipify, Slack, Wisitia, Klaviyo, CrazyLister Tech Savvy CRM Systems like NetSuite, HubSpot PRODUCT SOURCER Branch Merchants 2020 - 2020 - Part Time Source eligible products for wholesale based on provided criteria EDUCATION Get leads for a wholesaler or a distribution company to get a wholesale account Contact companies for possible account opening for wholesale SECONDARY SCHOOL University of San Carlos 1997 - 2001 BACHELOR OF SCIENCE University of San Carlos 2002 - 2005 accounts