Joan Diauna

Joan Diauna Inside Sales Associate/ Appointment Setter Dedicated to maintain customer satisfaction and contribute to company success. Reliable and productive. Friendly and can multitask efficiently. -- WORK EXPERIENCE live:bddec4cf5ca8389b SKILLS Customer Service Representative Sutherland Global Services Time management 11/2013 – 05/2014 Verbal and Written Communication Skills Tibag, Tarlac City, Tarlac, 2300 Attentiveness FTD.com Answering inbound calls to help customer place an order, assist with service/product issue. Goal-oriented and Quality focus Call and emailing florist about orders and delivery. Flexibility to work different shifts Empathy Willingness to learn Computer skills Customer Service Representative Sutherland Global Services 06/2014 – 06/2016 Interacting with customers by taking inbound calls and chat. Amazon's goal is to be Earth's most customer-centric company that's why I was able to practice and become dedicated on providing great service. Contact: Cosme Ebreo III - Collections Representative IQOR SM City Clark, Angeles City, Pampanga 2009 Bell Canada I took inbound and outbound calls to follow up with customers on any collection issues, negotiate for a payment arrangement and help them with their billing concerns. Contact: Aileen David - EDUCATION College Pamantasan ng Lungsod ng Muntinlupa 06/2010 – 10/2011 Courses Bachelor of Secondary Education Major in English Secondary San Pedro National High School 06/2003 – 04/2007 Ability to work under pressure Clark Field, Angeles City, Pampanga 2010 Amazon.com 07/2016 – 01/2019 Multitask Persuasion ACHIEVEMENTS Bell Canada All Star Agent (04/2018 – 09/2018)