Joan Clavite

JOAN CLAVITE Elisa Valley Beverly Hills Lahug Cebu City | Linkedin |-|- PROFESSIONAL EXPERIENCE Nuzena Supplement Company March 2022 - November 2024 Operational Manager Email Marketing: Launched campaigns that consistently achieved 32.29%–56.72% open rates and 5.60%– 8.40% click-through rates, driving significant revenue increases. Customer Segmentation: Implemented dynamic workflows and targeted segmentation, resulting in a 60% increase in average order value (AOV) and a 300% boost in customer lifetime value (LTV). E-commerce Platform Management: Oversee daily operations across Shopify, WooCommerce, and Amazon—handling fulfillment, chargebacks, returns, and delayed orders with a customer-first mindset. Customer Experience: Resolved complex post-purchase inquiries and disputes promptly, maintaining high satisfaction and store health across platforms. Sales Funnel Strategy: Designed and executed a high-converting 8-day email sales funnel that generated $120,000 in revenue. Business Growth: Contributed to the brand’s scale from $6,000/month to over $5M in total sales, playing a key role in backend ops, email strategy, and storefront health. Zelsta Labs January 2025- March 2025 Lead Project Manager Led innovative AI tool research and development at Zelsta Labs, focusing on creating advanced solutions that enhance user interaction and efficiency, contributing significantly to the tech advancement strategy. Designed versatile digital product templates for user resale on social media platforms, significantly increasing user engagement and revenue opportunities by leveraging market trends and user interface design principles. EDUCATION La Salle University-Ozamiz Bachelor of Science in Tourism Management SKILLS Email Marketing (Klaviyo) Shopify, Amazon Seller Central Sales Funnel Creation RELEVANT TOOLS E-commerce Operations & Logistics Customer Support & Dispute Resolution Data-Driven Strategy Workflow Automation Store Compliance & Health Monitoring Languages: English, Tagalog, Cebuano Amazon Seller Central Meta Ads Manager Shopify Store Management Klaviyo CONTACT INFORMATION Ryan Donald CEO|Nuzena Health and Wellness--- Google Ads Ahrefs Canva Bloggle Pacdora Chatgpt