Joan Christine A. Silo

JOAN CHRISTINE A. SILO - |-1159 LIRIO ST. APT B AREA A CAMARIN CALOOCAN CITY OBJECTIVE EXPERIENCE Seek to work in your organization where I can utilize my expertise in the growth of the organization and adding its value in the market. TECHNICAL SUPPORT REPRESENTATIVE •TELEPERFORMANCE • NOVEMBER 19, 2019 – OCTOBER 02, 2021  2 years of experience with resolving network and technical issues.  Skilled in identifying hardware and software solutions, diagnosing and repairing faults, through speaking to clients to quickly get to the root of the problem to customers’ inquiries, password reset requests, and copies of their documents. EDUCATION BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION • 2018 -2019 • BESTLINK COLLEGE OF THE PHILIPPINES  2nd year college first semester GWA:1.25 ANIMATION AND PROGRAMMING (ICT) •- • MYSTICAL ROSE SCHOOL OF CALOOCAN INC.  K-12 Curriculum (Grade11-12)  Graduated with Special Award Medal in Animation  Seminar Experiences: “ICT as a Platform of Change” February 19, 2018. CUSTOMER SERVICE REPRESENTATIVE • CONCENTRIX • OCTOBER 04, 2021 – FEBRUARY 04, 2022  4 months of experience in assisting guests abroad about reservations.  Skilled in providing customer care by answering to inquiries and assisting guests to make reservations and changes to their existing accounts and appointments. CHARACTER REFERENCE LARGIE BLESS N. SALINAS • - • TDCX  Customer service representative JOSEPHINE P. ALUTAYA • - • DELA CRUZ AND DELA CRUZ ASSOCIATES  Bookkeeper JULIUS MONTER • - • TELEPERFORMANCE  Operations Supervisor Joan Christine A. Silo Applicant’s Signature