Joan Cherotich

CONTACT --Nairobi, Kenya EDUCATION Allison Virtual Assistance & Administrative Support Customer Relationship Management (CRM) for Small Businesses Property Development & Management Ethics & AML Essentials for Real Estate Professionals Coursera Advanced Social Media Marketing Management Foundations of Project Management Real Estate Investing SKILLS ✅ Administrative & Executive Support ✅ Email & Calendar Management ✅ Social Media Management & Marketing ✅ Lead Generation & Customer Support ✅ Real Estate CRM & Transaction Coordination ✅ Market Research & Data Entry ✅ Content Creation & SEO Optimization ✅ Project & Task Management SERVICES OFFERED Administrative & Executive Assistance Email & Calendar Management Travel Arrangements & Meeting Coordination Document Preparation & Expense Tracking Task Prioritization & Communication Handling Real Estate Support CRM & MLS Management Property Listings & Transaction Coordination Market Research & Data Entry Lead Generation & Appointment Scheduling Social Media Management Content Creation & Scheduling Engagement & Community Management Analytics, Reporting & Campaign Management Platform Optimization TECHNICAL PROFICIENCIES CRM & Admin Tools: Trello, Asana, Slack, Google Workspace, Microsoft Office Suite Social Media & Marketing: Hootsuite, Meta Business Suite, Mailchimp, Canva Real Estate Tools: DocuSign, Calendly Project & Communication: Zoom, Microsoft Teams Content & Video Editing: Grammarly, CapCut JOAN CHEROTICH Virtual Assistant | Real Estate Support | Administrative & Executive Assistance | Social Media Management ABOUT ME Detail-oriented and proactive Virtual Assistant with expertise in real estate support, executive assistance, administrative support, and social media management. Adept at streamlining workflows, managing online presence, handling transactions, and CRM systems, ensuring businesses run smoothly. Passionate about organization, time management, and problem-solving to help professionals focus on what they do best. EXPERIENCE Virtual Assistant Sayyid Sisters Travel | Nairobi, Kenya Nov 2023 – Jan 2024 Provided top-notch administrative and executive support to clients in various industries, including real estate and social media marketing. Managed CRM systems, handled transaction coordination, and optimized listings for real estate professionals. Created and scheduled engaging social media content, increasing brand engagement. Social Media Manager Kuza Africa | Nairobi, Kenya Jan 2023 – Dec 2023 Developed content strategies and managed social media campaigns for clients across platforms like Instagram, Facebook, LinkedIn, and Pinterest. Boosted audience engagement and conversions by implementing tailored marketing techniques. Real Estate & Airbnb Manager Mungai Housing | Nyeri, Kenya Nov 2022-July 2023 Managed multiple Airbnb properties, handling bookings, guest communication, and problem resolution. Coordinated cleaning schedules to maintain high property standards and excellent guest experiences. Tracked financial records, expenses, and revenue for efficient property bookkeeping. Implemented marketing strategies to increase bookings and optimize rental income.