Joan Bassey

Administrative A.Resume JOAN OYONG-BASSEY Executive Virtual Assistant - |-Calabar, Nigeria|www.linkedin.com/in/joan-bassey Professional Summary An Executive Assistant , detailed oriented and highly organised with over two years of experience providing administrative, social media, and executive support to business owners and professionals. Skilled in calendar, email handling, social media content presence using graphics and CRM tools.I am passionate about helping busy executives streamline operations and boost productivity. Core Skills and Competencies Executive and admin support Calendar and email management Social media management( Instagram, linkedin, facebook Appointment scheduling and client communication Travel and meeting coordination CRM tools Data entry and file organisation Customer Service & Relationship Management Microsoft Office Suite & Google workspace. Professional Experience Delphine Beauty Space Executive Assistant June 2024 - November 2024 (Remote) Key Deliverables • Provide high-level executive assistant and business owners, ensuring day-to-day operations.. • Identified and assessed customer needs, coordinating with the Operations Manager to fulfil requests, leveraging Zoho CRM for seamless communication and tracking. • Reduce inbox clutter by 30% and increase executive productivity. • Proactively anticipate customer needs, following up with returning clients to offer reorders or additional services, enhancing customer loyalty and retention . • Generated and prepared detailed daily reports on product and customer interactions, using data entry for analysis and discussion in weekly staff meetings, while also creating invoices in Zoho Books as part of core duties. F&P Concrete Firm Administrative Assistant & Customer Service Representative Feb 2022 – March 2024 Calabar, Cross River State Key Deliverables: • Provided top-tier administrative and customer support, handling a variety of tasks such as managing schedules, coordinating meetings, and maintaining essential documents with strict confidentiality. • Responded to client inquiries and resolved customer issues promptly, ensuring a positive experience and maintaining client trust . • Assisted in day-to-day operational tasks, including preparing reports, tracking client data, and managing internal communications. • Supported the team in ensuring smooth daily operations, effectively managing time-sensitive tasks and priorities. • Played a key role in problem-solving by addressing customer concerns, identifying efficient solutions, and collaborating with team members to improve processes. Education B.sc Economics University of Calabar, Calabar, Cross river State 2015 Certifications Digital Witch Support Community (On-demand IT Skills) August 2024 Canva Graphic Design September 2024 Courses on Linkedin Learning (Customer Relationship,Google workspace) October 2024 ALX Virtual Assistant November 2024 Tools & Software Proficiency Office Software: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace Communication Tools: Zoom, Slack, Microsoft Teams, Google Meet Customer Relationship Management (CRM): Zoho, HubSpot, Zendesk, Intercom, Project Management Tools: Trello, Asana, Clickup,Monday.com Appointment Setting Software: Clockify, Picktime, Calendly, Acuity Scheduling, Design tools: Canva, Pixellab, Tab 2 Send me an Invite or Hire me now