Joan Bassey

MY PORTFOLIO TABLE OF CONTENTS 1. About Me 2. Professional Experience 3. Skill Highlights 4. Work Samples 5. Conclusion JOAN BASSEY Detail-oriented and highly organized Virtual Assistant with extensive experience in lead generation and appointment setting. Proven track record of managing multiple tasks efficiently while maintaining high standards of quality. As a highly skilled and organized Virtual Assistant with over 6 years of experience providing administrative support to clients. And also very adept at using various CRM tools, social media platforms, and communication software to generate leads, nurture relationships, and set appointments. Possesses strong communication skills, both written and verbal, with a knack for understanding client needs and delivering exceptional PROFESSIONAL EXPERIENCE CUSTOMER SERVICE SPECIALIST F & P Concrete Firm, Nigeria April 2017-July 2022 AGENCY SUPPORT MANAGER Odo and Sons Real Estate, NIgeria Sept 2022-Current ADMINISTRATIVE ASSISTANT (Volunteering) Digital Witch Technical Support Community June 2024-Aug 2024 SKILL HIGHLIGHTS Administrative Assistance Customer Support skill Sales and Marketing Customer Service Client Retention & Upselling content Creation Executive Assistance CRM Tools (HubSpot, Freshdesk, Zendesk, Intercom Calendar Management Email/Chat Support Email Management Google Workspace Data Entry & Management Microsoft Office Suite Scheduling & Appointment Setting Travel and Booking Arrangement Project Management Tools (Trello, Asana, ClickUp, Monday.com) ee tin SA M g Ag P en LE da PR OJ EC T M 1 O nl SA in M e Re P se L ar ch E PR OJ EC T VA 2 PR OJ E C Ca le T nd S ar A M an M ag em P L en t E 3 y.c om PR Pr O J oje E ct C M an ag T S em A en tT M oo l (M P on LE da ) 4 o) PR O J Pr oje E C ct M an T ag S em A en M tT oo P l (T L re E ll 5 r) da PR Ap O po int JE m en C tS T et tin SA g( Go M og P le Ca LE len 6 PR OJ EC T Da S ta A En try M PL E 7 PR OJ EC Em T S ail A M an ag M em P en L t E 8 PR OJ EC T Tr av S el A Sc M he du PL le E 9 er co m PR O Re so J lvi ng EC aC us T to S m A er ’s M Tic P ke to L nI E nt 10 PR OJ Tic E C ke T tC re at SA ion on M Hu P L bs E po t 11 PR OJ EC T Le ad S Ge A ne M ra tio P n LE 12 CONCLUSION I am confident that my expertise in sales, marketing and customer service will add value to your business. I am dedicated to providing reliable, detail-oriented support to help streamline your operations and ensure customer satisfaction. Let's work together to achieve your goals and take your business to the next level.