Joan Arevalo

I am a graduate of Bachelor of Science in Business Administration. I have more than 5 years working as a insurance analyst or processor. I worked in a back office support for healthcare and mobility insurance. I was the team's Subject-Matter-Expert and client's point of contact. We are catering United Kingdom and United States insurance clients. I monitor daily activities of the team and provide status report for achievement and challenges of the team to the higher management which includes operations manager and country director. Part of my task is to create a calendar and keeping track of the training schedules of the entire team with the client. Liaise with UK client for work instructions and updates as required. I immediately address challenges of the team that impact team product or deliverable.