Joan Achieng Abok

Customer-focused professional with a proven track record in delivering exceptional service, enhancing customer retention, and optimizing engagement strategies. Adept at managing customer inquiries, streamlining service processes, and leveraging data insights to drive satisfaction and loyalty. Skilled in CRM tools, customer feedback analysis, and cross-functional collaboration, leading to measurable improvements in customer experience. Passionate about creating seamless, personalized interactions that align with business goals while fostering long-term relationships. Known for proactive problem-solving, strategic communication, and a results-driven approach, ensuring efficiency, customer success, and business growth in dynamic environments