Joan Abosi

JOAN ABOSI Lagos, Nigeria - - linkedin.com/in/joan-abosi SUMMARY OF QUALIFICATIONS            Over 6 years’ experience in creative WordPress development with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites. Excel at team projects and leadership. Detailoriented and knowledgeable in various programming languages. Solid background in managing interactive elements of websites to create a fulfilling user experience based upon client guidelines. Proficient user of MySQL 4 years’ experience in I.T Customer Support Technician role with excellent skill in delivering unparalleled customer service from initiation to the closing of every client project, performing qualitative, quantitative/statistical analysis and executing data-driven solutions to complex customer service issues. Experienced user of Google and Microsoft Applications Excellent ability to troubleshoot and work with clients to solve problems or find solutions to requests. Specialized in end-to-end email marketing campaigns, identifying the target audience, and growing email lists through the application of design skills in creating mobile-friendly emailing templates Proven analytical, technical, negotiation skills and the ability to influence people to achieve a positive outcome. Professional communication skills include fluency in English and beginner in French PROFESSIONAL EXPERIENCE WEB DESIGNER AND DEVELOPER MEADOW HALL GROUP          August 2014 - Present Lagos, Nigeria Develop Web site architecture and determine hardware and software requirements Design websites from scratch and/or adapting existing website software and graphic packages to meet business requirements. Create and optimize content for the Web site using a variety of database, animation and other software Plan, design, write, modify, integrate and test Web-site related code Upload websites and applications onto server and registering them with different search engines. Prepare website proposals to present to clients. Manage user guides to help clients understand site features and management of website to increase visitor satisfaction. Work on mobile development projects to expand the company’s online visibility. Work together with multidisciplinary teams to improve website interactivity, efficiency and overall service delivery. I.T. CUSTOMER SUPPORT TECHNICIAN MEADOW HALL GROUP        August 2010 - August 2014 Lagos, Nigeria Provide on-site, phone, and remote technical support to users regarding e-mail, LAN/WAN, printers, directories, standard desktops and other applications. During this time, user computer proficiency improved by 70%. Establish and determine system (hardware and software) requirements and designed system infrastructure to fit. Consult user guides, technical manuals and other documents to research and implement solutions Perform basic troubleshooting for Microsoft Operating Systems, MAC and Linux. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Perform multiple database administration duties such as: monitoring and addressing system performance, database integrity and back-ups, archival of Web based information for future reference, and user permissions and roles. Participate in the redesign of applications and other software EDUCATION & PROFESSIONAL DEVELOPMENT Bachelor of Arts UNIVERSITY OF LAGOS  September 2004 - November 2008 LAGOS, Nigeria Equivalent to a Bachelor's degree (four years) certificate assessed by the World Education Services in Toronto, Ontario Cloud Practitioner In view Amazon Web Services Seminars and Trainings Attended        Emotional Intelligence by CXPA (Customer Experience Professionals Association). Code of Ethics by CIPS (Canada Association of Information Technology Professionals) Leadership Training by Leap Africa Applications of Everyday Leadership. Complete Web Design Development Course – Udemy Microsoft / Intel Education Seminar on service delivery using Microsoft applications Business communication and Customer Service by Meadow Hall Consult. REFERENCES AVAILABLE UPON REQUEST