JOSEPH JOACHIM
Customer Service Representative | Virtual Assistant
--Abuja, Nigeria
PROFILE SUMMARY
Experienced and dedicated Customer Service Representative and Virtual Assistant with over 3 years of expertise
in providing exceptional support and ensuring customer satisfaction. Proficient in managing multiple tasks,
including responding to customer inquiries, handling complaints, and providing timely solutions. Adept at using
various CRM software, communication tools, and office applications. Known for excellent communication skills,
both written and verbal, and a strong ability to build and maintain positive relationships with clients. Committed
to delivering high-quality service and contributing to the success of the team and organization.
EDUCATION
Bingham Univeristy karu, Nasarawa.
Bachelor Degree in Computer Science-
Polytechnic Academy, Nasarawa
Senior School Certificate
2005 – 2011
SOFT SKILLS
Excellent communication and
interpersonal skills
Strong persuasive abilities and
negotiation skills
Proficient in CRM software and sales
automation tools
Ability to work effectively in a team
environment
Goal-oriented with a focus on
achieving results
Adaptability and resilience in fastpaced environments
TECHNICAL SKILLS
CRM: Salesforce, Zendesk, HubSpot
Communication Tools: Slack,
Microsoft Teams, Zoom, Google
meet.
Office Applications: Microsoft Office
Suite, Google Workspace.
Project Management: Asana, Trello.
PROFESSIONAL EXPERIENCE
Customer Service Representative/Virtual Assistant
Reynold Construction Company | 2022 - 2023
Conduct outbound calls to prospective customers to
promote products and services.
Engage with customers to understand their needs and
provide tailored solutions.
Build and maintain strong relationships with clients to
ensure satisfaction and repeat business.
Collaborate with the sales team to develop effective
strategies for lead generation and customer acquisition.
customer Service Agent
Manamuz Electric Ltd. | 2018 - 2020
Assisted customers in selecting products and provided
product demonstrations to showcase features and
benefits.
Processed sales transactions accurately and efficiently,
handling cash, credit card, and electronic payments.
Consistently met or exceeded sales targets, earning
recognition as a top performer within the sales team.
Resolved customer complaints and inquiries in a
professional and timely manner, ensuring customer
satisfaction.
Participated in regular sales training sessions to enhance
product knowledge and sales techniques.
Customer Service Representative
NAGIS | 2016 - 2017
Respond to customer inquiries via phone, email, and live
chat, providing prompt and accurate assistance.
Resolve customer issues and complaints in a professional
and empathetic manner, ensuring customer satisfaction.
Process orders, returns, and exchanges efficiently and
accurately, maintaining a high level of attention to detail.
Build rapport with customers to understand their needs
and recommend appropriate products or services.
TOOLS
Google meet
Microsoft teams
Canva
Lead Generation Tools
Google sheet
Google docs
Google drive
Adobe reader
Adobe illustrator
CERTIFICATIONS
Accelerated Jobberman Skills
Computer Training and Google
Applications
REFERENCE
Nehemiah Waziri | - |-Usiju Solomon | - |-
