Joab Castillo Diaz

Joab Castillo Díaz Amalia Peláez Quintas Sebastián, Chihuahua, Chih. 31125 Phone: +52 - | E-mail:- Skills ▪ ▪ ▪ ▪ ▪ Fluent in English & Spanish with outstanding verbal, written, and editing skills Proficient in a wide variety of office and productivity applications (Microsoft Office, Google Workspace) Excellent problem solving skills, derived from a background in engineering. Ability to create light duty Python scripts for automating and streamlining certain tasks. Deep proficiency with Excel and similar spreadsheet software. Experience Project Management and Customer Service Core Energy Group (Remote Work) March 2023 - January 2024 Worked in customer service and project management, functioning as a link between the customer and the construction and permitting departments to keep solar installation projects moving through their many stages. Night Shift Manager and Software QA assistant Rapid Recovery Inc (Remote Work) October 2021 – June 2023 Managed 20+ drivers during the night shift for a large vehicle repossession company, as well as taking care of many administrative, operational, and customer facing tasks to keep the shift productive and working properly in coordination with the day shift and all other departments of the company. I helped with Software QA briefly while the company developed its own in house software solutions. Customer Service Supervisor and Corporate Assistant Boutique Air (Remote Work) February 2018 – January 2022 Supervisor for a private commuter airline, managing a team of 10 remote customer service agents. Job duties eventually increased to assist the VP of the company with overseeing many departments, including HR, Finance, Operations, Dispatch, etc. Freelance Translator and Interpreter (Chihuahua, Chih., Mexico) January 2010 – Present Translator and interpreter, providing services to a wide range of companies such as CBG, General Motors, Merkava, MineFinders, Teleflex, Translapro and various educational institutions. . Primary School Educator PNIEB (Chihuahua, Chih., Mexico) October 2014 – March 2015 Taught 1st through 4th grade level ESL in two different public schools, creating and planning daily lessons for 5+ classrooms and successfully designing an all-English environment for native Spanish-speaking children. Bilingual Customer Service Representative Teleperformance (Chihuahua, Chih., Mexico) September 2010 – March 2011 Managed large amounts of inbound calls in a timely manner, identifying needs, clarifying information, and providing solutions for clientele. Professional Interpreter Jabil Circuit, Inc. (Chihuahua, Chih., Mexico) June 2009 – August 2009 Provided translation services for SunPower Corporation instructors working to train Jabil Circuit, Inc., staff for the new solar panel assembly line.