Jo-Mark P. Gonzaga

JO-MARK P. GONZAGA Address: Rolls Royce Street, Jerome Village, Brgy Centro Agdao, Davao City Philippines 8000 Mobile: - Email: -Skype: ssi.Jomark.Gonzaga Linkedin: https://www.linkedin.com/in/jo-mark-gonzaga-b/ Date of Birth: January 03, 1993 Age: 24 Gender: Male Civil Status: Single Languages: English, Tagalog, Visayan TRAINING AND WORK EXPERIENCE Company Name: OPINIONOLOGY PHILIPPINES Position: Technical Support Trainee (OJT) Period: June – November 2012 RESPONSIBILITY Worked with the IT Department members in the estimated 10 Million network expansion. Provided Technical Support on 300 + Call Center Agents Configured VOIP Interface on 350 Seats Deployed 300 + Computer Unit Network Cabling and labeling Manager’s Training and discussion Company Name: ST. PAUL RESOURCES & TRAINING CENTER Position: IT Support Specialist (Part Time) Period: June (2013) – February (2014) RESPONSIBILITY Provided Technical Support on various business owners and staffs via phone, remote, email and direct support on the field Assisted on QuickBooks Training and business Seminars. Developed Point Of Sale Applications to be synced on QuickBooks Enterprise. Creating a centralized Shared folder. Managed employee email and windows account. Data Entry Company Name: SURVEY SAMPLING INTERNATIONAL (Formly Opinionology Philippines) Position: IT Technician (2014) IT Systems Analyst (APAC Support) 2017 Period: April 18 2014 – Present RESPONSIBILITY Tier 1 Technical Support for Davao and Cebu Site. Server OS installation and deployment Asterisk and VOIP Dialer monitoring Inventory managing for computers and devices. Network Switch and AP installation and deployment Server Network Cabling Managing employee account via Active Directory, Office365 and Exchange Management Console Server Management, Active Directory, DHCP, Exchange Management Console, LANDESK Management Suit Deployed LANDESK applications. Hardware troubleshooting and computer deployment Trained OJT on technical staffs. Managing Service desk request via ManageEngine ServiceDesk Plus and JIRA Service Desk Created IT Instructional manual and basic guides. CCTV Cabling, Configuring and troubleshooting. Polycom IP Phone deployment and troubleshooting. KNOWLEDGE AND SKILLS TECHNICAL SKILLS Software Application - Microsoft Office and Office365 - Virtual Machines (Virtual Box, VMWare Workstation) - Remote Application (TeamViewer, LogMeIn) - Antivirus and Internet Security Tool (Sophos home, Malwarebytes, Microsoft Security Essential) - QuickBooks Enterprise Accounting Software Active Directory Operating Systems - Windows Operating System (XP, Vista, 7, 8, 10, Server 2008 and 2012) - Linux Programming Languages - Programming C, C++ - C# and Visual Basic.NET - PHP, HTML, CSS and SQL Query Service Desk Ticketing Application - ManageEngine ServiceDesk Plus - JIRA Service Desk KEY SKILL ASSESSMENT Communication Skills Able to communicate verbally and written on various fields and people Adaptability and Ability to work under pressure Able to work on a fast-paced environments with tight deadlines Ability to conduct multi-tasking Able to work on various projects and task on the same period Accuracy and attention to details Conducts deep analysis on various subjects and provides simple and accurate report with all details. Problem analysis and problem solving Able to analyze and provide possible solutions on various technical issues EDUCATIONAL ATTAINMENT COLLEGE LEVEL Qualification: University Degree School/Institution: University of the Immaculate Conception. Course: Bachelor of Science in Information Technology Specialized in Computer Networks Period Cover: June 2009 – March 2014 SECONDARY EDUCATION Qualification:High School School/Institution:Immanuel School of Davao Inc. Period Cover:June 2008 – March 2009 REFERENCE FOR Jo-Mark P. Gonzaga Address: Rolls Royce Street, Jerome Village, Brgy Centro Agdao, Davao City Philippines 8000 Mobile: - Email: - Mac Mundale Maraguinot IT System Analyst Supervisor Survey Sampling International-- Ralph Mercado Senior Manager, Call Center Operations Survey Sampling International-- Jade Tan Senior CATI IT Support Analyst Survey Sampling International--