Jo Je C. Cabo

C​AREER​ O​BJECTIVE Jo-je Cadorna Executive Assistant/Administrative Assistant - Dawis, San Roque Talisay City, Cebu, 6045 E​DUCATION ​ASIAN COLLEGE OF TECHNOLOGY Cebu City, Cebu Bachelor of Science (B.S.) Information Technology (Oct 2012) A​DDITIONAL​ S​KILLS Adobe Photoshop - Intermediate CRM HubSpot - Intermediate Computer Hardware & Software Troubleshooting - Advanced Microsoft Office - Advanced Adaptable professional with 4.5+ years of experience and a proven knowledge of confidential correspondence, executive support, and meeting planning. Aiming to leverage my skills to successfully fill the Executive Assistant/Administrative Assistant role at your company. E​XPERIENCE ​E​XECUTIVE​ A​SSISTANT EmpireOne Global Solutions Inc​, ​Talisay City​, ​Cebu / Sep 2018​ - J​ an 2020 ● Answer phone calls and direct calls to appropriate parties or take messages. ● Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. ● Attend meetings to record minutes. ● Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. ● Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. ● File and retrieve corporate documents, records, and reports. ● Open, sort, and distribute incoming correspondence, including faxes and email. ● Make travel arrangements for executives. ● Prepare responses to correspondence containing routine inquiries. ● Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. ● Provide clerical support to other departments. ● Manage and maintain executives' schedules. ● Process payroll information. ● Compile, transcribe, and distribute minutes of meetings. ● Set up and oversee administrative policies and procedures for offices or organizations. ● Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. ● Interpret administrative and operating policies and procedures for employees. ● Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. . C​USTOMER​ S​ERVICE​ R​EPRESENTATIVE Sylvan Inc.​, ​Little River​, S ​ C / Jun 2016​ - J​ un 2018 ● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ● Check to ensure that appropriate changes were made to resolve customers' problems. ● Determine charges for services requested, collect deposits or payments, or arrange for billing. ● Refer unresolved customer grievances to designated departments for further investigation. ● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. ● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. ● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. ● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. ● Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. ● Order tests that could determine the causes of product malfunctions. T​ECHNICAL​ S​UPPORT​ R​EPRESENTATIVE Convergys Inc.​, ​Cebu City​, ​Cebu / Nov 2013​ - ​Mar 2015 ● Answer user inquiries regarding computer software or hardware operation to resolve problems. ● Enter commands and observe system functioning to verify correct operations and detect errors. ● Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. ● Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. ● Refer major hardware or software problems or defective products to vendors or technicians for service.