SUMMARY OF QUALIFICATION
-Knowledge in Microsoft Office
-Knowledge in Google tools
-Object-oriented programming, online research using operating systems like Windows.
-Very good English communication both oral and written.
WORK EXPERIENCE
TeleTech Bacolod (January 2009 - September 2010)
Title: Technical Support Representative Level 2
Job description:
- Assisting customers that are having difficulties with their mobile phones, tablets and wireless broad bands. Taking supervisor calls. Call backs - in case call has been
disconnected or outage has been fixed.
Panasiatic Solutions (October 2010 - January 2011)
Title: Customer Service Representative
Job description:
- Activating/Reactivating mobile phones and assisting customers that are having difficulties with their mobile service.
Teleperformance Bacolod (March 2011 - December 2011)
Title: Technical Support Representative
Job description:
- Assisting customers that are having difficulties installing software on their computer.
- Processing activation of the customer’s software licenses.
- Assisting customers in purchasing software online.
Caritas Health Shield Inc. (June 2015 - June 2016)
Title: Cluster/Group Manager
Job description:
-Recruiting individuals who are qualified to help provide solutions for the healthcare needs of the client
-Providing product training to health counselors to give them a good grasp of what they will be offering to their prospect.
-Helps heath counselors understand the client's needs and match those needs with the company's product and services.
-Ensures to maintain great working environment for my team.
QA-World (October 2019-Present)
Title:Transcriber
Job Description:
-Freelancer
-Listening to phone calls and transcribing the whole conversation.
Remotask
Title: Freelancer
Job Description:
-Doing remote tasks like Line Annotation, Polygon Annotation, 2D Box Annotation, etc.
