Jo Ann Mendoza

My philosophy is based on these 3 principles:

1. Trust
2. Consistent Growth
3. Long-term success for the company

I've been providing excellent customer service for over 10 years now. I specialize in email, chat, and phone support for both small and large businesses in the United States and the United Kingdom.

Here are some accounts that I have handled:

1. T-Mobile (US) - a telecommunication company where I handled customer support, technical support, billing, sales, etc.
2. Amazon (UK) - an e-commerce business where I handled customer support, shipping inquiry, refunds, replacements, etc.
3. Startup business that creates online courses for online entrepreneurs - I was part of Customer Success (email handling and chat support). Community moderation and admin tasks.

I have knowledge in Zendesk, Asana, Slack, Zoom, Live Chat, G-Suite, transcription/video captioning, and more.

If you are looking for a skill that I don't have yet, you don't have to worry. My proven ability to quickly pick up new things is certain to make me an asset to your team.

Hope to work with you soon! :)