Jo Ann Calatay

With 6+ years in customer service and technical support. Currently looking for challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends. Customer service requires someone who is kind, empathetic, patient and knowledgeable about their companies’ processes. They make good effort to de – escalate and hopefully to resolved issues in a positive manner yet can be firm with handling rejections. Having worked for customer service for 6+ years, I have sharpened my communication and interpersonal skills, and confident in my ability to work effectively with clients. I learned to develop a comprehensive understanding of the importance of delivering high-quality service and meeting customer needs, consistently striving to exceed expectations and ensure customer satisfaction.