Jlo Birol

Jlo Birol Manila, Philippines-| https://www.linkedin.com/in/jllo-birol/ PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Operations Specialist with over 8 years of experience supporting executives, managing remote teams, and handling real estate, sales, and customer support operations. Proven expertise in CRM tools, workflow optimization, social media strategy, and training. Highly organized, tech-savvy, and focused on delivering results in fast-paced environments. Core Competencies Executive Assistance & Operations Customer Service & Client Relations Real Estate & Mortgage Processing Team Leadership & Performance Coaching Sales & Lead Generation Social Media Management & Branding CRM & Workflow Automation Process Optimization & Reporting Technical Tools CRMs: HubSpot, GoHighLevel, Salesforce, Momence, Slack Project Management: Asana, Trello, Notion Communication: Google Workspace, Slack, Microsoft Office Marketing & Content: Canva, CapCut, Social Media Scheduling Tools Real Estate Tools: DealMachine, Furnished Finder Remote Monitoring: Hubstaff Professional Experience Operations Manager Penthouse 88 | August 2024 – April 2025 Managed end-to-end operations for multiple real estate projects including renovations, and rental turnovers Oversaw calendar scheduling, project timelines, and local permit submissions Implemented workflow systems to improve communication and reporting Assistant Manager UnitedHealth Group | December 2021 – August 2024 Oversaw daily operations and team performance in a customer support environment Developed and implemented training programs and process improvements Supported internal engagement through content and communication strategies Sales Trainer Support Services Group | September 2019 – December 2021 Trained teams on cold calling, sales, and CRM navigation Designed digital training materials and optimized onboarding processes Maintained CRM data integrity and supported lead generation Virtual Executive Assistant Expedited Capital Funding | March 2020 – March 2021 Processed mortgage loan applications and supported clients through the approval process Maintained communication with lenders and underwriters Created and scheduled content to increase social media engagement Team Leader Telstra | June 2013 – September 2019 Led an 18-member team in collections and customer negotiations Conducted coaching sessions, performance reviews, and daily reporting Managed internal social media updates to support team engagement