Jizelle Tuaño

JIZELLE ANN S. TUAÑO Rosario, La Union 2506 Philippines Phone:- E-mail:- OBJECTIVES To enhance knowledge and learning by exploring new things. EXPERIENCE WING ASSISTANT, Credit Reporting Agency Sales Development Representative (July 2023 – Present) • • • Scheduled appointments for businesses utilizing credit reports for their clients. Conducted product demos via video calls. Entered prospective and new customer information into the CRM. TASKUS, Outsourcing Company Customer Service Representative for Inbound and Email (March 2023 – May 2023) • Provided support to Netflix and DoorDash customers, addressing technical issues, billing, and other concerns via phone and email. QUANTRICS ENTERPRISES, Outsourcing Company Sales Representative for Inbound and Outbound (May 2021 – August 2022) • • Assisted Bell Canada customers with technical issues, billing, and account management. Upsold telecommunications, internet, and TV subscription services. CONCENTRIX, Outsourcing Company Travel Consultant (October 2017 – December 2018) • • Responded to travel inquiries and negotiated travel packages. Managed bookings, reservations, and cancellations for TripAdvisor. TELETECH, Outsourcing Company Customer Care (November 2015 – March 2016) • • Supported T-Mobile customers with technical issues, billing, accounts, and subscription activations. Upsold additional T-Mobile products and services. TELUS, Outsourcing Company (April 2013 – August 2015) Dell Systems Inbound Sales Representative (Phone and Chat) • Sold Dell computer systems and parts via phone inquiries. • Upsold extended warranties and other services Uber Email Support Representative • Managed email support requests for Uber customers. Telus Canada Outbound Sales Representative • Contacted existing Telus Canada customers to upsell additional products and services when they exceeded their usage limits. CONVERGYS, Outsourcing Company Customer Service, Technical Support and Sales (February 2012 - March 2013) • • Addressed billing inquiries and provided tier 1 technical support for DirectTV (now owned by AT&T). Scheduled technicians for new service installations and cross-sold AT&T products to DirectTV subscribers. NCO, Outsourcing Company Customer Service Representative (January 2009 – December 2011) • Assisted T-Mobile Flexpay customers with account inquiries, billing issues, and basic troubleshooting. Education Primary Sapilang Elementary School (2004) Secondary Rosario Integrated School (2007) College Colegio De Dagupan Computer Technology (Finished in 2009)