Jizelle Tuaño

Jizelle Ann Tuaño PORTFOLIO Work Background A LITTLE ABOUT ME I AM A SALES DEVELOPMENT REPRESENTATIVE WITH 12 YEARS OF EXPERIENCE IN SALES AND CUSTOMER SERVICE IN THE BPO INDUSTRY. 02 WORK EXPERIENCE WING ASSISTANT, CREDIT REPORTING AGENCY SALES DEVELOPMENT REPRESENTATIVE (JULY 2023 – PRESENT)  SCHEDULED APPOINTMENTS FOR BUSINESSES UTILIZING CREDIT REPORTS FOR THEIR CLIENTS.  CONDUCTED PRODUCT DEMOS VIA VIDEO CALLS.  ENTERED PROSPECTIVE AND NEW CUSTOMER INFORMATION INTO THE CRM. 03 TASKUS, OUTSOURCING COMPANY CUSTOMER SERVICE REPRESENTATIVE FOR INBOUND AND EMAIL (MARCH 2023 – MAY 2023)  PROVIDED SUPPORT TO NETFLIX AND DOORDASH CUSTOMERS, ADDRESSING TECHNICAL ISSUES, BILLING, AND OTHER CONCERNS VIA PHONE AND EMAIL. QUANTRICS ENTERPRISES, OUTSOURCING COMPANY SALES REPRESENTATIVE FOR INBOUND AND OUTBOUND (MAY 2021 – AUGUST 2022)  ASSISTED BELL CANADA CUSTOMERS WITH TECHNICAL ISSUES, BILLING, AND ACCOUNT MANAGEMENT.  UPSOLD TELECOMMUNICATIONS, INTERNET, AND TV SUBSCRIPTION SERVICES. CONCENTRIX, OUTSOURCING COMPANY TRAVEL CONSULTANT (OCTOBER 2017 – DECEMBER 2018)  RESPONDED TO TRAVEL INQUIRIES AND NEGOTIATED TRAVEL PACKAGES.  MANAGED BOOKINGS, RESERVATIONS, AND CANCELLATIONS FOR TRIPADVISOR. TELETECH, OUTSOURCING COMPANY CUSTOMER CARE (NOVEMBER 2015 – MARCH 2016)  SUPPORTED T-MOBILE CUSTOMERS WITH TECHNICAL ISSUES, BILLING, ACCOUNTS, AND SUBSCRIPTION ACTIVATIONS.  UPSOLD ADDITIONAL T-MOBILE PRODUCTS AND SERVICES. TELUS, OUTSOURCING COMPANY (APRIL 2013 – AUGUST 2015) DELL SYSTEMS INBOUND SALES REPRESENTATIVE (PHONE AND CHAT)  SOLD DELL COMPUTER SYSTEMS AND PARTS VIA PHONE INQUIRIES.  UPSOLD EXTENDED WARRANTIES AND OTHER SERVICES. UBER EMAIL SUPPORT REPRESENTATIVE  MANAGED EMAIL SUPPORT REQUESTS FOR UBER CUSTOMERS. TELUS CANADA OUTBOUND SALES REPRESENTATIVE  CONTACTED EXISTING TELUS CANADA CUSTOMERS TO UPSELL ADDITIONAL PRODUCTS AND SERVICES WHEN THEY EXCEEDED THEIR USAGE LIMITS. CONVERGYS, OUTSOURCING COMPANY CUSTOMER SERVICE, TECHNICAL SUPPORT AND SALES (FEBRUARY 2012 - MARCH 2013)  ADDRESSED BILLING INQUIRIES AND PROVIDED TIER 1 TECHNICAL SUPPORT FOR DIRECTTV (NOW OWNED BY AT& T).  SCHEDULED TECHNICIANS FOR NEW SERVICE INSTALLATIONS AND CROSS-SOLD AT& T PRODUCTS TO DIRECTTV SUBSCRIBERS. NCO, OUTSOURCING COMPANY CUSTOMER SERVICE REPRESENTATIVE (JANUARY 2009 – DECEMBER 2011)  ASSISTED T-MOBILE FLEXPAY CUSTOMERS WITH ACCOUNT INQUIRIES, BILLING ISSUES, AND BASIC TROUBLESHOOTING. 04 MY SKILLS AND EXPERTISE MY SKILLS: *OUTSTANDING CUSTOMER SERVICE *ATTENTION TO DETAIL *GREAT COMMUNICATION SKILLS *PROFESSIONAL VOICE *EXCELLENT WRITTEN SKILLS *FLEXIBLE *QUICK LEARNER *PROBLEM SOLVER *PROFICIENT WITH CRM(HUBSPOT,DYNAMICS365,SALESFORCE) *FAMILIAR IN SETTING UP MEETING VIA CALENDAR *FAMILIAR WITH USING DIALERS SUCH AS 8X8, RINGCENTRAL, AND MORE 05 06 I WAS CREATED TO INNOVATE WORK WITH ME 08 Jizelle Ann Tuaño #59 Purok Uno, Brgy. Subusub, Rosario, La Union Philippines 2506 -- skype live:.cid.eb3ced6cab991c17