Jithin M
Hail From: 1/380B, NMR Building, Kottai Nagar, Zuzuwadi, SIPCOT, HOSUR - 635126
Mob: - E Mail:- -
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Career Objective: Seeking a responsible podition in a growth oriented progressive organization where my professional experience and skills will contibute to the overall success of the organziation and provide opportunities for my career growth.
Professional Experience:
1. Accenture Solutions Private Limited (May 2016 – Till Date)
Working as a Transaction Process Associate TIER 1 for BST My Learning department. Job profile includes;
Assisting learners with any end to end launch issues for courses through Service requests, Email, chat and Phone calls.
Troubleshooting of courses.
Assisting learners through screenshare in Skype.
Contacting course owners to varify completion of courses.
Providing link to virtual sessions.
Creating sessions for the portal My Learning.
Registering participants for sessions.
Marking learners completion, cancellation and no show.
Generation of reports and transcripts of learners.
Correcting evaluation links for feedbacks.
Escalating Tickets to the next level of support TIER 2 / TIER 3.
Attending phone calls assisting learners on real time basis.
Drive yearly completion of Ethics and compliance courses.
2. Worked as an IT Administrator for Allianz Cornhill (June 2013 – August 2014)
Organising Meeting Rooms and Trainings or delegates on request.
Provide conference bridge for meetings using the respective department cost center
Arrange international travels and accomodation using HRG (Hogg Robinson Group) tool and liasion with HRG team.
Arrange cars for delegates travelling to worksites using Inchcape portal for meetings or carrying eqipments.
3. Worked as a Sr. Management Associate for Allianz Cornhill (July 2011–June 2013)
Support on Travel & Logistics
Administrative support in Scheduling meetings, Book equipment in Raum – fuer - Raum.
Support Excel-based team administration tasks, including
Holiday planning
Leave tracking
Task allocation
Deadline management
Transcript hand written notes to word using the brand guidelines.
Beautification of word documents & Power Point Slides.
Providing business required information to the customers.
To provide process training to the new joiners making them familiarized with the applications and softwares.
To assist with peer review maintaining 4 eye principle on the deliverables.
4. Worked as a Call Center Associate for MSquared Software Developments (October 2007 – February 2011)
Responsibilities:
To take inbound calls for a medical firm South West Medical Associates (SMA).
Scheduling, Rescheduling, Transferring of calls to the concerned Doctors office.
Sending Faxes and Prescription refill requests.
Assist with training for the new joiners.
Assist with agents on escalated calls.
Achievements
Best performer in calls for 2 months in the year 2009.
OPEX Yellow Belt Trained (ACIS)
Completed basics of Insurance
Educational Qualification
Attended Bachelors in Hotel and Catering Management under Madras University – Mohammed Sathak college of Arts & Science (incomplete)
Completed Higher Secondary School Education (12th) under Kerala University with an aggregate score of 59% - Govt. Model Hr. Sec. School
Completed SSLC (10th) under Kerala University with an aggregate of 59%.
Professional Skills
MS Office(Outlook, Access, Project)
Superior problem solving and customer service.
Strong communication skill.
Proven ability to gather, collate and use data effectively.
Intermediate expert on Microsoft Office.
Personal profile
Name:Jithin.M
Sex :Male
Date of Birth:-
Nationality:Indian
Marital Status:Married
Languages Known: English, Malayalam,Tamil and Hindi
Passport No:H-
Expiry Date:05/05/2020
Declaration
I hereby declare that the above details are true and correct to the best of my knowledge and belief.
(Jithin.M)
