JITENDRA SINGH, Project Manager
Bengaluru, 560036, India,-,-, https://bold.pro/my/jitendra-singh-/786r
SUMMARY
Dynamic AVP/Senior Project Manager with over 10 years of experience in risk
management and procurement. Proven ability to lead cross-functional teams,
enhancing compliance and risk control frameworks, evidenced by a 20%
improvement in product quality during tenure at J.P. Morgan. Exceptional
communication skills and a strong background in operational risk analysis,
fostering collaboration among stakeholders. Eager to leverage expertise in
managing risk and controls to drive efficiencies.
WORK EXPERIENCE
01/2022 – 10/2024
AVP / Senior Project Manager, J P Morgan Services Pvt
Bengaluru, India
India Ltd
Led cross-functional teams to achieve successful project delivery within
scope, schedule, and budget constraints.
Led disaster recovery testing simulations, reduced incident response time
by 30%, and enabled seamless lending operations while maintaining SLA
commitments.
Conducted business impact analyses to identify critical lending operations,
designed recovery strategies to minimize downtime, and ensured
compliance with regulatory requirements through testing and iterative
improvements
Spearheaded a comprehensive portfolio of high-impact projects, including
Quality Control Optimization and seamless end-to-end reconciliation
processes for loan servicing and payment teams
05/2019 – 12/2021
Sr Quality Control Manager, J P MORGAN SERVICES
Bengaluru, India
INDIA PVT LTD
Developed a comprehensive quality control program for establishing a new
quality control team, ensuring consistent high performance across the
board.
Spearheaded a team of 35 quality control specialists, collaborating with
cross-functional teams (Lending, Risk & Controls, and Audit) on ACBS and
Loan IQ loan platforms, culminating in a 20% enhancement in product
quality and overall lending productivity.
Monitored loan servicing workflows to ensure alignment with BCL,
coordinated disaster recovery tests with external vendors to validate
systems, and proactively resolved control gaps, reducing risk exposure by
15%.
Developed real-time dashboards to track recovery plans, strengthened
stakeholder relationships, and preserved customer confidence by
achieving uninterrupted servicing.
01/2016 – 04/2019
Associate / Control Manager, J P MORGAN SERVICES
Bengaluru, India
INDIA PVT LTD
Led a team of 20 specialists in Control and loan servicing utilizing ACBS
and Loan IQ platforms, efficiently overseeing a portfolio of 200 loan
transactions.
Directed the migration project transferring loans from the legacy system to
Loan IQ, facilitating seamless collaboration between the headquarters and
the India team.
Conducted regular performance assessments of staff, providing
constructive feedback and identifying opportunities for growth.
Implemented process enhancements following a thorough analysis of
internal operational data, leading to a 20% increase in productivity.
Streamlined workflow processes to reduce paperwork and instituted an
electronic records system, resulting in a 50% decrease in paperwork and
administrative errors.
07/2013 – 12/2015
Team Leader, J P MORGAN SERVICES INDIA PVT LTD
Bengaluru, India
Led a training and development program for 25 team members in loan
servicing and setup, establishing training expectations and monitoring
progress towards goals.
Facilitated conflict resolution among team members to foster a positive and
collaborative work environment.
Enhanced team members' skills through targeted coaching sessions,
resulting in measurable improvements in individual performance.
07/2010 – 06/2013
Operational Analyst, J P MORGAN SERVICES INDIA PVT Bengaluru, India
LTD
Assisted in conducting quality checks of all loan setup and servicing
transactions, ensuring compliance with established quality standards.
Managed risk effectively by conducting comprehensive assessments of
staff knowledge on processes and products, aiding in the implementation
of necessary mitigating strategies.
Trained junior team members, nurturing a culture of collaboration and
professional growth within the organization.
08/2008 – 06/2010
Team Member, J P MORGAN SERVICES INDIA PVT LTD
Bengaluru, India
Contributed to team success by efficiently completing tasks with high
accuracy.
Rapidly mastered required tasks to enhance performance and efficiency.
Promoted a positive work environment by consistently demonstrating
professionalism, adaptability, and strong interpersonal skills.
EDUCATION
05/2005 – 05/2008
Bangalore University (AMC College)
Bachelor Of Business Management, Business
Management
Bengaluru, India
SKILLS
Microsoft Power BI
Jira
Project Management
Problem Solving
Risk Management
Microsoft Excel
Leadership
Data Analysis
Team Collaboration
