JIRA ANN MAE ARTESANO
Customer Service Representative Technical and Billing
E -
-
q LinkedIn/Portfolio
Brgy.Tabugon Kabankalan City
EXPERIENCE
SUMMARY
Customer Service Representative Technical and Billing
Customer Service Representative Technical and
Billing
Transcom Worldwide Phils. Inc
01/2025 - 04/2024
Bacolod City
• Assist customer to do basic trouble shooting in their TV, internet, phone
and home security service
• Verify outage and technical issue or maintenance on area to generate
credit on bill
• Explain the changes of the bill every year as programming cost taxes and
fees change
• Verify the current package of the customer and look for better packages
to be offered to customer to lower bill
• Scheduling technician appointment and do customer follow up to verify
appointment
• Sales agent offer xfinity mobile other xfinity services, talk to customer
about packages close deal
Customer Service Representative Technical and Billing
Convergys Bacolod City
05/2016 - 04/2019
English
Advanced
SKILLS
Bookkeeping
Accounting Staff (Accounts Payable and Accounts
Receivables
Health Wealth International Corp- Greenfield District
General Ledger
QuickBooks
Gmail
Payroll
Mandaluyong City
KEY ACHIEVEMENTS
Your Achievement
Describe what you did and the impact it
had.
COURSES
Course Title
MY DAY
F
A
E
Accounting Staff
B
D
Jeco Real Estate Development Corporation
C
Bacolod City
• Verify and compute commissions if all correct to be paid to brokers
• Prepares petty cash fund and liquidation
• Verify # of days that the employees had worked and verify the amount of
pay to be paid every 15th and 13th of the month
• Input daily cash in report from quick books
• Check all rentals, utilities, expenses and miscellaneous and prepares
check to pay it from quick books
www.enhancv.com
JIRA
Microsoft Office
• Check supply purchases and check the amount to be paid prepare check
to pay the suppliers
• Receives and double check cash report from cashier everyday to be
deposited on the bank
• Audit supplies from the warehouse
• Prepares petty cash fund and monthly expenses report
• Prepares monthly financial statements and bank reconciliation
• Check all utilities, office supplies and miscellaneous to be paid and
prepares check to pay it
02/2016 - 06/2016
Cashier
Bacolod City
• Assist customer to do basic trouble shooting in their TV, internet, phone
and home security service
• Verify the details on the bill of every customer
• Verify outage and technical issue or maintenance on area to generate
credit on bill
• Explain the changes of the bill every year as programming cost taxes and
fees change
• Trouble shooting applications issue like facebook, youtube and etc
01/2015 - 12/2016
LANGUAGES
A
Activity / Initiative
B
Activity / Initiative
C
Activity / Initiative
D
Activity / Initiative
E
Activity / Initiative
F
Activity / Initiative
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EXPERIENCE
Bookkeeper
Negros Women for Tomorrow Foundation Inc
11/2012 - 04/2014
Bacolod City
Customer Service Representative
Techno Interface Call Center Philippines
05/2011 - 06/2012
Location
EDUCATION
Bachelor of Science in Business Administration
Carlos Hilado Memorial State College
2010 - 2011
Location
• College: Carlos Hilado Memorial State College (Bachelor of Science in
Business
• Administration-Major in Management Accounting) SY:
Highschool: Tabugon National Highschool SY
Tabugon National Highschool
2006 - 2007
Location
Elementary
Tabugon Elementary School SY
2002 - 2003
www.enhancv.com
Location
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