Jira Ann Mae Artesano

JIRA ANN MAE ARTESANO Customer Service Representative Technical and Billing E - - q LinkedIn/Portfolio  Brgy.Tabugon Kabankalan City EXPERIENCE SUMMARY Customer Service Representative Technical and Billing Customer Service Representative Technical and Billing Transcom Worldwide Phils. Inc 01/2025 - 04/2024 Bacolod City • Assist customer to do basic trouble shooting in their TV, internet, phone and home security service • Verify outage and technical issue or maintenance on area to generate credit on bill • Explain the changes of the bill every year as programming cost taxes and fees change • Verify the current package of the customer and look for better packages to be offered to customer to lower bill • Scheduling technician appointment and do customer follow up to verify appointment • Sales agent offer xfinity mobile other xfinity services, talk to customer about packages close deal Customer Service Representative Technical and Billing Convergys Bacolod City 05/2016 - 04/2019 English Advanced SKILLS Bookkeeping Accounting Staff (Accounts Payable and Accounts Receivables Health Wealth International Corp- Greenfield District General Ledger QuickBooks Gmail Payroll Mandaluyong City KEY ACHIEVEMENTS  Your Achievement Describe what you did and the impact it had. COURSES Course Title MY DAY F A E Accounting Staff B D Jeco Real Estate Development Corporation C Bacolod City • Verify and compute commissions if all correct to be paid to brokers • Prepares petty cash fund and liquidation • Verify # of days that the employees had worked and verify the amount of pay to be paid every 15th and 13th of the month • Input daily cash in report from quick books • Check all rentals, utilities, expenses and miscellaneous and prepares check to pay it from quick books www.enhancv.com JIRA Microsoft Office • Check supply purchases and check the amount to be paid prepare check to pay the suppliers • Receives and double check cash report from cashier everyday to be deposited on the bank • Audit supplies from the warehouse • Prepares petty cash fund and monthly expenses report • Prepares monthly financial statements and bank reconciliation • Check all utilities, office supplies and miscellaneous to be paid and prepares check to pay it 02/2016 - 06/2016 Cashier Bacolod City • Assist customer to do basic trouble shooting in their TV, internet, phone and home security service • Verify the details on the bill of every customer • Verify outage and technical issue or maintenance on area to generate credit on bill • Explain the changes of the bill every year as programming cost taxes and fees change • Trouble shooting applications issue like facebook, youtube and etc 01/2015 - 12/2016 LANGUAGES A Activity / Initiative B Activity / Initiative C Activity / Initiative D Activity / Initiative E Activity / Initiative F Activity / Initiative Powered by  EXPERIENCE Bookkeeper Negros Women for Tomorrow Foundation Inc 11/2012 - 04/2014 Bacolod City Customer Service Representative Techno Interface Call Center Philippines 05/2011 - 06/2012 Location EDUCATION Bachelor of Science in Business Administration Carlos Hilado Memorial State College 2010 - 2011 Location • College: Carlos Hilado Memorial State College (Bachelor of Science in Business • Administration-Major in Management Accounting) SY: Highschool: Tabugon National Highschool SY Tabugon National Highschool 2006 - 2007 Location Elementary Tabugon Elementary School SY 2002 - 2003 www.enhancv.com Location Powered by 