Jinky Villaganas

OBJECTIVE To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EXPERIENCE Magic Inc. May-2024 - Jan 2025 JINKY VILLAGANAS @ - O - , Purok 7, San Antonio Santo Executive Assistant Providing administrative task such as email and calendar management, answering phone calls, scheduling appointment, organizing reports and Tomas Batangas documents. Everise PH SKILLS September -2022 - Febuary-2024 Customer Support Handle inbound calls from customers and health providers. Assist customer requests for doctor's appointment, medicine replenishment, health insurance Customer Service Email Management claims, etc. Answer inquiries about health insurance coverage. We also help Calendar Management customers to schedule appointment with their doctors and outbound for follow-ups. Cold Calling Teletech PH Appointment Setter March -2022 - August -2022 Inbound/Outbound Calls Travel Consultant Advise clients about options for travel in accordance with stated objectives. We facilitate travel arrangements and accommodations for individuals and Travel Arrangement Lead Generation groups. We also make sure that clients have all the necessary documentation required to travel to their destinations. Admin Task Teleperformance September -2021 - December -2021 REFERENCE Travel Consultant Advise clients about options for travel in accordance with stated objectives. We facilitate travel arrangements and accommodations for individuals and groups. We also make sure that clients have all the necessary documentation required to travel to their destinations. - - Customer Support Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete account, product, and service information by using the right methods or tools. Resolve product or service problems by clarifying customers' complaints. Determine the cause of the problem. EDUCATION Old Curriculum - Travel Consultant August -2019 - July -2021 SY- - Jimmy Boy Dela Rosa - IGT Solutions Startek Philippines Pulo National High School Rhea Urbe - Paypal PH -