JINKY ROSE ARBAN
SS11 Blk 14 Lot 29 Lancaster New City, General Trias, Cavite
Mobile Number : -
Email Address : -
OBJECTIVE
To improve my skills in communication and be able to strengthen my weaknesses which will help in achieving every goals given.
PERSONAL INFORMATION
Age:27 years old
Date of Birth:August 15, 1991
Place of Birth:Catarman N. Samar
Gender:Female
Height:5’5"
Weight: 55kgs
Civil Status:Single
Religion:Latter Day Saints
Nationality:Filipino
Language:English, Tagalog
WORK EXPERIENCE
Customer Service Representative – Pilipinas Teleserv Inc.
Globe Postpaid
Billing and Accout Modifications
Pilipinas Teleserv Inc
4th Flr, San Diego Bldg.,
462 Carlos Palanca St., Quiapo, Manila
July 9, 2013 – October 27, 2014
On the Job Trainee
Encoder
Office Clerk
Old Capitol Bldg, Bgy. Dalakit,
Catarman, Northern Samar
• Customer Service Representative - Teletech Inc
- T-Mobile USA
- Account Specialist
Cybergate Tower 3, Pioneer St. Mandaluyong, Manila
May 23, 2016 – November 17, 2018
JOB DESCRIPTION
Assists customers regarding their subscription, inquiries for products and requests for any modifications for the availed services and answers questions regarding their bills.
Resolves product and services problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Contribute to team effort by accomplishing related results as needed.
SKILLS
Computer literate, have an excellent capacity of coping with various problems under high pressure work environment and have wonderful interpersonal skills.
EDUCATIONAL BACKGROUND
Course:Bachelor of Science in Information Technology
Name of school:University of Eastern Philippines
Address:Catarman Northern Samar
Period of Study:-
Secondary Education
Name of school:Catarman National High School
Address:Catarman Northern Samar
Period of Study:-
Primary Education
Name of school:Dalakit Elementary School
Address:Catarman Northern Samar
Period of Study:-
TRAININGS AND SEMINARS ATTENDED
TESDA Training
Finishing Course for Call Center Agents
October 16 – Nov 21, 2013
Global School for Technological Studies
Catarman N. Samar
I certify true and correct
JINKY ROSE B. ARBAN
