JIN ROFJAND BALLESTEROS
CUSTOMER SERVICE
P R O FILE
I've worked in customer service for three
years. I'm an expert in fraud, billing problems,
credit card issues, customer service, email
and chat support, and case management.
I'm a quick study who is always eager to learn
new things and can adapt to any changes that
the company needs.
My main interest in applying to your company
is to use my expertise to assist you in
achieving your mission and objectives within
the company, whether they be long-term or
short-term.
S K I L LS
Hard Skills
Fraud Analysis
Computer literate
Email Handling
Billing
Soft Skills
Customer Service
Active Listening
Communication Etiquette
Adaptability
Work Ethic
L A N GUAGUES
Tagalog - Native
English - Fluent
C A R EER SUMMA R Y
Sr. Operations Representative - Fraud
Transactions
Capital One Philippines | May 2019 - April 2021
Reducing fraud losses while improving
customer experience & protection.
Identifying the difference of fraud from
disputes.
Determining level of compromise and taking
appropriate security measures to protect the
customer from additional fraud.
Using various tools or doing a three-way-call
to identify and prevent fraudulent orders
from processing.
Property Investment Consultant
Alveo Ayalaland Inc. | May 2018 - November
2018
Finding potential clients in various common
areas like malls, parks, etc.
Helping clients invest in real estate
Invites clients on our events such as open
houses
Making sure our clients understands the
benefits of investing in real estate
Closing a sale
Filigree Account Specialist
Filinvest Alabang Inc.
Finding potential clients in various common
areas like malls, parks, etc.
Helping clients invest in real estate
Invites clients on our events such as open
houses
Making sure our clients understands the
benefits of investing in real estate
Closing a sale
E D U CATIONAL T R A I N I N G
C A R EER SUMMA R Y
San Beda College Alabang
Bachelor of Science in Business Administration
Major in Marketing
Member of the Junior Bedan Marketing
Association
SY:-
Collections Representative
Genpact LLC - Synchrony Financial - Carecredit
| April 2016 to April 2017
Managing inbound and outbound calls
Following various communication scripts
when speaking to a customer
Customer engagement
Identifying customer needs, answering
questions and providing
solutions/alternatives to the problem
Building sustainable customer relationship
Keeping records of all conversations
organized
H O W TO REACH M E
Home:
Cell:-
Email:-Address: 136 Rosalia St., St Michaels Village
Talon 2 Las Piñas City
LinkedIn: linkedin.com/in/jin-rofjandballesteros-19a89620b
C H A RACTER RE F E R E N C E S
Marco Lumabi
Unit Manager,
Capital One Philippines Support Services
Corp.
Cell:-
Ron Zapanta
Sales Manager
Filinvest Alabang Inc-
Mj Guiyab
Assistant Sales Director
Alveo Ayalaland Inc-
