Jimver Bertulfo

Jimver C. Bertulfo Address: 92-B Col. Ballecer St. South signal village, Taguig City. Contact info: Mobile #-, Email:- Employment History: 1. Lizard Bear Tasking Inc. August 13, 2015 – June 13, 2016. Postion: Email support agent Monthly Salary:22000 Job Description: Responsible for handling email inquiries from clients all over the world but mainly in Australia and New Zealand regarding a ridesharing mobile application. Also handles complex billing questions and fraud analysis. 2. Providence Microloans Inc. January 5, 2013 – May 25, 2015 Position:Corporate Secretary Monthly Salary:35000 Job Description: Responsible for ensuring that the company complies with standard financial and legal practice and maintains standards of corporate governance. Tasked with communicating with the board of directors and company shareholders. Responsible in organizing, preparing agendas for and taking minutes of board meetings and annual general meetings. Contributing to meeting discussions as and when required, and advising members of the legal, governance, accounting and tax implications of proposed policies. Overseeing public relations and aspects of financial management. 3. CSR Australia January 2015 – March 2015 Position: Customer Happiness Agent Monthly Salary: PHP 22,000 Job Description: A part time stint (home based) that involved using Zen desk to communicate and assist the clientele of CSR Australia. Main duties included; Password recovery, answering general inquiries, bug detection and reporting. 4. Endlessrise Inc. May 2014 – Aug 2014 Position: Client relations specialist Monthly salary: PHP 20,000 Job Description: A home based project where I was part of a team of Specialists that handled pre and post sales. Our main duty was to take care of our assigned clients' concerns; ranging from setting up a tour for new members to assisting them with effective sales strategies for their businesses. It was a project based campaign. 5. Ingram Micro Oct 2013 - Apr 2014 Position:Customer service and sales associate Monthly Salary: PHP 21,700 Job Description: Assisted customers in managing their accounts through phone and emails. Answering general questions in regards to making purchases, item description, packages and discounts. Cross trained multiple times for additional duties including processing item returns, claims, cancellations etc. 6. Intellinet Global Services June 2011 – July 2012 (1 year, 1 month) Position: Service sales specialist Monthly Salary: PHP 18,000 Job Description: Assisted guests’ with inquiries about room rates, hotel directions, packages, restaurants, landmarks through phone and email. Negotiate rates with potential guests. 7. Sutherland Global Services Feb 2010 - Feb 2011 (1 Year) Position: Financial account Specialist (Tier 2 support) Monthly Salary: PHP 21,500 Job Description: Supported level 1 customer support tier, assisted clients in searching for "lost" transactions, responsible in explaining how the whole process works if they are new with the service. Assists in overall account support and management. Provides solutions to complex problems through phone and email. 8. Crazy Pixel Studio Nov 2014- Present Position: Main Cam, creative consultant, video editor Monthly SalaryPHP depends on the client’s budget Educational Background Tertiary: Philippine Christian University (Manila) BS Hotel and Restaurant Management S.Y- (Undergraduate) Secondary: Athens Academy S.Y-