Jimuel Ubando

JIMUEL UBANDO LEAD GENERATION SPECIALIST/CUSTOMER SUCCESS MANAGER WORK EXPERIENCE Freelancer at bruntwork (Part Time) November 2024-Present CONTACT -- BLk 9 Lot 9 Daisy St San Lorenzo Homes Antipolo City SKILLS SUMMARY Lead Generation 85% Full Cycle Inside Sales Sales Management 90% 95% EXPERTISE Management Skills Creativity Sales Presentation Pipeline Management Negotiation Strategic Time Conduct outbound calls to prospective clients, identifying and qualifying leads for the sales team. Utilize HubSpot CRM to manage lead data, track interactions, and maintain an organized sales pipeline. Research and target potential customers based on predefined criteria to maximize conversion rates. Engage decision-makers through strategic sales conversations to generate interest and schedule follow-up appointments. Maintain detailed call records, update prospect statuses, and report performance metrics to sales leadership. Collaborate with the sales and marketing teams to refine lead generation strategies and improve outreach effectiveness. Customer Success Manager @RingCentral 04/2023-November 2024 Managed a portfolio of 150 high-value customers with a combined annual contract value of $7.3 million, based on MRR of $4,000 per client, and achieved a 90% retention rate and a Net Promoter Score of 95%. I work closely with clients to understand their needs, identify opportunities for upselling or cross-selling, and drive product adoption. Additionally, I analyze customer data to provide insights and recommendations, ensuring that clients achieve their business objectives and derive maximum value from our solutions. My role also involves collaborating with internal teams to resolve complex issues and enhance the overall customer experience, fostering long-term partnerships and contributing to overall customer retention and success. Achievements:Top 5 best CSM closing a deal of MRR worth $5000 TELUS INTERNATIONAL PH Sales Associate B2B Sales 03/2021 - 04/2023 B2B New connect, Retention Sales B2B account manager for Business owners (Decision Makers) Handling basic to advance VOIP, Fiber , Mobile , BTV Knowledge Small to Medium size market segment ,.Im doing everything from lead gen, cold calling, prospecting , lead nurturing to pipe line management down to presentation , implementation and lastly after sales work Achievements:Top seller 12 months consecutive earning 3,500-4,000 CAD | Trip to Boracay good for 2 and Multiple appliances WNS GLOBAL PH Sales Associate B2B Sales 01/2019 - 03/2021 In travel sales outbound lead generation, my responsibilities included identifying and targeting potential clients, conducting cold calls, nurturing leads through personalized communication, managing the sales pipeline, and guiding clients from initial inquiry through booking and post-sale follow-up to ensure a positive travel experience Achievements:Top seller 6 months consecutive earning 45000 on top of salary Convergys Sales Associate B2B Sales 06/2018 - 01/2019 Make outbound calls to sell AT&T products, meet sales goals, generate leads, and set appointments. Understand AT&T's offerings to inform customers, build and maintain positive relationships through follow-up, document interactions in the CRM system, and collect feedback to recommend product improvements. Achievements:Top seller for 2 consecutive months OMNIGLOBE INTERNATIONAL Sales Associate B2B Sales 06/2017 - 06/2018 Make calls to sell AT&T products, hit sales targets, generate leads, and schedule appointments. Know AT&T's products, build customer relationships, record interactions in the CRM, and gather feedback for product improvements. Achievements:Top seller and Top Subject matter expert for 3months