Jimmyse Marcelin

Jimmyse Marcelin, Ph.D., MBA Sunrise, FL 33313 ￨- ￨- Profile of Qualifications Current Ph.D. Student & MBA Graduate who has demonstrated a strong work ethic by studying consistently throughout college while proactively balancing various jobs to gain valuable, hands-on experience Capable of leveraging professional and educational background to prioritize, coordinate, and manage multiple healthcare-related projects to optimize productivity and efficiency Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments Dynamic communication and interpersonal relation skills with a continual commitment to discussing issues, corrective action plans, and areas of improvement with team members and management Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships High level of professional integrity instrumental for maintaining confidential records, files, and documents Education & Professional Development Doctor of Health Administration Specialist, Capella University Master of Business Administration, Strayer University Bachelor of Business Administration, Strayer University Certificate in Golden Key Associate of Medical Administrative Associate, ATI Career Training Center Professional Experience Scheduler, Aids Healthcare Foundation-Fort Lauderdale FL, 2022 Scheduling appointment for patient’s for annual wellness visit Customer Service Technician, Sitel Group – Fort Lauderdale, FL; 2020 Proactively identified, troubleshot, and addressed telecommunications equipment discrepancies Productively managed customer relations to encourage repeat business, satisfaction, and sales Oversaw the installation, maintenance, and repair of networking and connection equipment Fine Wine Specialist, Wine.com – Fort Lauderdale, FL; 2018 – 2019 Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding products Leveraged upselling and negotiation techniques to consistently meet and surpass sales quotas Creatively designed merchandising displays that maximized customer interest and sales success Medical Records Clerk, Broward Medical Center – North Lauderdale, FL; 2015 Maintained accurate and updated records of demographic data, medical histories, and diagnostic procedures Prioritized daily patient flow by processing admissions and discharge documents to achieve high-quality goals Actively assisted medical staff with accessing information regarding patient diseases and surgeries performed Technical Customer Service Rep., Teleperformance Answer Group – North Lauderdale, FL; 2010 – 2012 Handled a high-volume of telephone calls and chats to respond to and resolve customer technical issues Offered the necessary resources and training for team members to succeed in troubleshooting and repairing issues Utilized standard protocols and personal expertise to assist clients with defining requirements, troubleshooting issues, and resolving discrepancies Customer Service Representative, Aetna Rx Home Delivery – Pompano Beach, FL; 2007 – 2008 Displayed a friendly and professional demeanor when addressing customer concerns regarding billing, merchandise exchanges, refunds, or adjustments Strategically coordinated, planned, and managed appointments, sales, and inbound calls Recognized by employer for exceeding customer service and sales performance objectives Additional Work Experience Dietary Aide, Florida Medical Center – Fort Lauderdale, FL