Jimmy Wapille Jr

Jimmy Wapille Jr. 1139 Gil Tudtud St., Brgy.Mabolo Cebu City, Cebu , Philippines 6000- Technical Summary Technical Skills Web Applications: Google (Docs, Sheet, Slides,Form, Google Site) Application Software: Microsoft Office (Excel, Word, PowerPoint,) CRM Software: Salesforce, SUGAR Monitoring Applications: AVAYA Recorder, ViciDial Web Development/ Design : UI/ UX (Basic Knowledge) Work Experience Collabera Inc. September 2019 - February 2020 Primary Suppport Team Lead (Project Based) Pinnacle Cart Inc. November 2018 – February 2019 Training and Quality Mopro January 2017 – October 2018 Client Experience Analyst 411 BPO January 2016 – December 2016 Quality Analyst Team Lead 411 BPO July 2014 – January 2016 Quality Analyst Alorica November 2013 – May 2014 Technical Support Representative Convergys January 2013 – October 2013 Technical Support Representative II Teleperformance (Formerly Aegis People Support) June 2012 – January 2013 Customer Service Representative Covergys (Stream Global Services) October 2011 – May 2012 Technical Support Representative II Live2Sell January 2011 – October 2011 Telesales Executive Seminars/Training/Webinars Attended August 2018 Lean Six Sigma Yellow Belt Training and Certification June 2017Mopro Client Experience Coaching Program Education 2004 – 2009 University of Southern Philippines Foundation Bachelor of Science in Nursing References Maribeth Pascual Operations Manager Collabera Inc- Jake ReplampagosClient Experience Analyst Team Lead Mopro - Francis SulCabahug Reports Analyst Operation Excellence Mopro - QueenelleDolino Client Experience Analyst -