Jimmy George

JIMMY GEORGE ADMINISTRATION – COORDINATOR - ANALYST SUMMARY / PERSONAL STATEMENT With over 12+ years of hard-earned experience, I am seeking a position in a professional organization to utilize my skills and abilities innovatively. I am a dedicated, hardworking professional with high level of trustworthiness and integrity. I lead by example and hold myself to the highest standard possible. EXPERIENCE FREE-LANCER SELF DEVELOPMENT PROGRAMME Kerala, India — Nov 2017 – Present  Creating YouTube Intros and Video Editing using various media editing tools and applications for community friends.  Knowledge gain through online learning on different aspects concerning current market trends.  Involved in understanding basics of stock trading and market shares.  Drive a passion for educating and counselling close friends and relatives on staying positive during these uncertain and pandemic times. LEARNING AND DEVELOPMENT COORDINATOR RASGAS COMPANY LIMITED Doha, Qatar — Aug 2007 – Nov 2017       Provide excellent customer support by acting as a point of contact for L&D queries from internal and external customers through all forms of communication Co-ordinate and support all Learning and Development activities in terms of course co-ordination towards maintaining up-to-date training records of all employees. Managing employee competency profile in SAP LSO to identify training gaps and on certain frequency; extract reports from SAP in order to identify required competency levels against employees’ current competency levels and accordingly coordinating training activities. Provide SAP generated reports to line departments with respect to employees training history and competency date. Review and validate training invoices for employees’ training for further processing by finance departments. Validate all learning and development policy and procedures to ensure clarity on contents and document validity. IT TECHNICAL SUPPORT SUPERVISOR DOHA ASIAN GAMES ORGANIZING COMMITTEE - 2006 Doha, Qatar – Apr 2004 – June 2007  Responsible for scheduling, making sure the technical support hours are covered, distribution of workload among Technical Support Specialists, and participate in setting up meetings and tracking against target goals and objectives. PERSONAL DETAILS Mangalath Zion View Perambra Post, Thrissur Dist., Kerala – India, Pin 680689 Nationality Indian Contact Mobile - Marital Status Married Year / Place of Birth 1980, Doha – Qatar Email-Languages Known English, Malayalam, Tamil, Hindi ORGANIZATIONAL SKILLS INTEGRITY, ANALYTICAL, PROBLEM-SOLVING, MULTITASKING, ORGANIZATIONAL ABILITY, APTITUDE TO LEARN QUICKLY, TEAMWORK, CLIENT SERVICE, WORK IN MULTICULTURAL ENVIRONMENT. COMPUTER SKILLS & INTERESTS MS OFFICE – WORD, EXCEL, POWER POINT AND OUTLOOK. ADOBE PHOTOSHOP CS ACROBAT PROFESSIONAL WONDERSHARE FILMORA WINDOWS 10 ADOBE CAPTIVATE REFERENCES & RECOMMENDATION Available upon request & accessible on my LinkedIn page. Jimmy George    Provided guidance and training to Technical Support Specialist Team to improve troubleshooting procedures. Interacted with network services, software systems and application development to identify and correct core problems in order to restore services to the users. Ensured that problems referred from the Help Desk Agents to the Technical Support Specialists are appropriately resolved within service level agreement (SLA) period. COMPUTER HARDWARE AND NETWORK ENGINEER ALJABOR BUSINESS SYSTEMS W.L.L. Doha, Qatar – Jan 2004 – Apr 2004   Computer Assembling & Replacing Defective components and Maintenance of PC SMPS, Software/Hardware Troubleshooting, Network installation and monitoring. ADMINISTRATION ASSISTANT HOTEL DYNAMICS, U.K THE PRIVILEGE CLUB PROGRAMME, HOTEL INTERCONTINENTAL DOHA Doha, Qatar – Jun 2002 – Nov 2002  Carried out day-to-day routine administrative functions of the company i.e. selfcorrespondence, typing, maintain professional filing system and handling Custom-built Database Entry Software to keep track of all registered and detailed privilege card members. EDUCATION & CERTIFICATION BCA (BACHELOR’S DEGREE IN COMPUTER APPLICATION) S.R.M College of Arts and Science, Chennai University of Madras -) ASSOCIATE CIPD Chartered Institute Of Personnel And Development (CIPD-HR) CIPD, UK, 2014 CSS CERTIFIED Customer Support Specialist HelpDesk Institute, 2006 TRAINING COURSES         SAP Trainings (HR050, Material Management, HR – Training, Finance) -December 2012 Adobe Captivate – April 2015 Advanced Presentation Skills - September 2010 7 Habits of Highly Effective People – Franklin Covey – November 2015 Planning and Organizing Skills – May 2015 CNAP– Successful completion of Cisco Network Academic Programme – October 2003 Fundamentals of Supervision – February 2006 Project Management – February 2006 Jimmy George