Jimmy Bassig

SUMMARY Qualified Customer Service Representative and Team Leader with over 3 years experience in a fast-paced work at home and call center environment. Proven capacity to assist customer inquiries and resolve issues in a timely manner. EXPERIENCE MARKETING SUCCESS COACH/CUSTOMER SUPPORT REPRESENTATIVE (work from home)- SMART AGENTS 12/15/18 - 4/15/20 Performed outbound calls/texts/emails to clients for product onboarding and service retention Facilitated coaching meetings via zoom/call and help provide strategies that come along with our digital and physical marketing products for real estate agents located in the US and Canada Assisted with Chat and Email support inquiries Responsible for keeping contacts updated via Hubspot, Limelight, and Infusionsoft SALES REPRESENTATIVE (work from home)- REAL ESTATE POWER PROSPECTORS 9/13/2018 - 12/03/18 Made 250-300 calls per day prospecting for new clients to join service using myphoner and skype Attended training sessions and calibration for real estate prospecting Submitted daily reports which included sales leads, emails sent and feedback from prospects TEAM LEADER- EPERFORMAX CONTACT CENTER & BPO- PASAY 7/2016 - 3/2018 Handled new and tenured teams to ensure they meet company goals -Facilitated team huddles and calibrations -Performed admin tasks which include attendance, performance, and sanctions -Handled escalation calls and tech questions -Performed individual coaching sessions to ensure quality customer service EDUCATION GLENDALE COMMUNITY COLLEGE- GLENDALE, CA EAGLE ROCK HIGH SCHOOL- LOS ANGELES, CA