OCENAR, JIMMA N.
285 Apt. 2 Reef Cottages North Church St. Georgetown, Cayman Islands
Contact No.:- Email add: -
============================================
PERSONAL INFORMATION:
Born in Metro Manila Philippines on the 5th day of June 1990, a Filipino Citizen. I am an outdoor type of person who loves exploring new environments. Travelling and Reading are my passion. I consider myself as a Team Player wherein I can adapt to any situation whether it’s good or bad. I’ve been in the Customer service industry for more than 5 years now and I know how to provide a good customer service especially with customer experience and providing a long-term resolution for their concern. Being expose to the customer service industry I can handle any types of customer even the irate ones since I get to talk to them a lot every day and make sure that at the end of our conversation they will be a satisfied customer. My goal in life is to be the best in everything so that I can be the best of myself.
SKILLS AND ABILITIES:
Proficient in Excel, Word, Adobe acrobat and Outlook.
Computer literate.
Good research and communication skills.
Able to accurately and efficiently perform multiple tasks.
Knowledge with Quickbooks.
WORK EXPERIENCE:
Executive Representative
Aegis People Support
Rockwell Business Center Tower 2
Pasig City,
Manila, Philippines
January 2011 to January 2013
Flightnetwork – Customer Service Representative
Hilton Hotel – Customer Service Representative
Roles and Responsibilities: Assisting my customer with their hotel and air accommodation. Answer general inquiries about the reservations.
U Talk in Summit Inc.
Bucal, Dasmariñas City, Cavite
Manila, Phillipines
April 2013 to Sept 2014
ESL Instructor
Roles and Responsibilities: Create lesson plans to teach non-native speakers to read, write and speak English. I help students learn the English grammar, pronunciation and conversation skills.
iQor Philippines Inc.
4F SM Annex Bldg. Dasma City
Governor’s Drive Pala-Pala
Dasmarinas City, Cavite Philippines
October 2014 to April 2018
T-Mobile USA – Customer Service Representative
Roles and Responsibilities: As a customer care representative, my task is to assist and resolve my customers Account and Billing inquiries.
T-Mobile USA - Coaching and Development Specialist/ Quality Analyst
Roles and Responsibilities: I listen to the agent’s calls and evaluate it to make sure that they are providing the best customer experience and resolution. I also conduct one on one coaching to correct bad behaviors that the agents are doing on their call that is resulting to a bad customer experience.
T-Mobile USA – AVP Supervisor Operations
Roles and Responsibilities: As supervisor I place a high priority on coaching my employees. Good coaching involves working with employees to establish suitable goals, action plans and time lines. I delegate and provide ongoing guidance and support to my employee as they complete their action plans. As supervisor I am sometimes confronted with walking a fine line between being a supervisor and the employee's confidant.
Office Assistant
Grape Tree Boy Inc. Project and Estate Management
North Side, Grand Cayman
Cayman Islands
May 2018 to present
Roles and Responsibilities: Performing general office clerk duties and errands. Do monthly invoices and account reconciliations.
EDUCATIONAL BACKGROUND:
Bachelor of Science in Electronics & Communications Engineer
De La Salle Univeristy- Dasmariñas
Burol Main, Dasmariñas City,
Cavite, Philippines
2006 to 2011
ASIAN TRINITY SCHOOL
Burol Main, Dasmariñas City,
Cavite, Philippines
2002 to 2006
SOUTHERN LUZON COLLEGE
Burol Main, Dasmariñas City,
Cavite, Philippines
1996 to 2002
CHARACTER REFERENCE:
Jurald R. Fiel
Sales Rep, Pimped Auto
Grand Cayman Island
+1 -
Teddie C. Ebanks
Property Manager- Grape Tree Boy Inc.
North Side, Cayman Islands
Cayman Islands
Cell #-
