James Frey
Inverness, FL 34450--
Career Emergency Medical Technician, Full-Cycle Recruiter. I currently produce Zoom webinars with a well-known educator in the healthcare industry which keeps me fresh on what's happening. Customer Service Representative (10+ years) Dispatcher (10+ years) Supervisor (10+ years) Call Center Management (8 years) Training (10+ years) Emergency Medical Technician (10+ years)
Work Experience
Virtual Meeting Producer
Freelance Contractor - Inverness, FL July 2020 to Present
I provide clients with videoconferencing services, by assisting them with planning and executing live sessions. During the session I provide technical support, chat monitoring, polls, break-out rooms, and other requested functions.
I use Zoom, WebEx, MS Teams, AirMeet, Google Meet and Adobe Connect platforms.
To date, I have completed 500+ sessions.
Full-Cycle Recruiter
Find A Wrench - Mount Horeb, WI February 2018 to October 2021
I evaluated and submitted qualified candidates for open positions to various U.S clients seeking automotive, diesel, specialized construction equipment mechanics and service/sales managers.
I sourced, phone screened, and submitted the candidates to the clients. I also scheduled the clients’ interviews if they desired.
This position started as an Upwork.com project and transitioned into a contractor position, working directly for Findawrench.com.
Patient Access Manager
PenguinPay.com - New York, NY January 2018 to November 2020
I interacted with patients via phone, chat, and email, providing them with 0% interest loans to ensure they can afford their medication.
This position started as an Upwork project and transitioned into a contractor position, working directly for Penguin Pay.
Ambulance Dispatcher
MedReach Ambulance - Rancho Dominguez, CA July 2013 to December 2015
Receive phone calls from medical facilities, accurately assign and dispatch appropriate medical units. Coordinate daily operations and resources, accurately document all information.
Established client relationships that resulted in daily requests for patient transportation.
I used my many years of customer service to arrange ambulance transportation and calm clients during crisis situations.
Driver Recruiter
Noble Logistics - Garden Grove, CA February 2012 to May 2013
Perform daily office duties, daily operations, customer service.
Contract independent contractor drivers to deliver clients' pharmacy & auto products.
Driver compliance: DMV permits, license, insurance.
Process driver payroll & invoices for all service areas in California.
Customer Service/Administrative Assistant
KeepDoggieSafe.com - Huntington Beach, CA July 2011 to February 2012 (Temporary)
Assist customers with placing orders, returns, exchanges, defective items.
Packing & Shipping of customer orders.
Organize product supply with vendors.
Picking up & dropping off supplies.
Assist in maintaining the company website.
Lead Dispatcher
Patriot Ambulance - Hawthorne, CA October 2008 to July 2011
Receive calls from the public and medical facilities, accurately assign and dispatch appropriate medical units.
Coordinate daily operations and resources, accurately record all information, train, and direct junior staff of 30.
Senior Telecommunicator / Certified Training Officer Montgomery County 911, Department of Public Safety - Eagleville, PA July 2000 to August 2008
Receive calls from the public, accurately assign and dispatch appropriate emergency units.
Coordinate public safety agencies and county resources, accurately record all information, train and direct junior staff of 80.
Education
A.A.S. in Criminal Justice / Phi Theta Kappa Honor Society
Community College of Philadelphia - Philadelphia, PA
