Jil-sharney Camandona

I have over 2 years of call center experience inbound, outbound, telemarketing and sales. Most of experience is about customer service. Currently I am a Quality Analyst of the current BPO company that i am rendering with. My task are to keep the good quality of the calls, creating reports about fraud activites, sending reports about sites performance every hour, creating ZTP reports to those agents who are not following the right process and Call calibration. I also have experience about managing a team.