Jijieneh Garsota

JIJIENEH Z. GARSOTA  - Lower Polog, Consolacion, Cebu -  OBJECTIVES  To be a part of a company that indulges professional growth which provides a rewarding career while allowing me to utilize my knowledge and skills.  EDUCATION  Cebu Aeronautical Technical School  BACHELOR OF SCIENCE IN AIRLINE MANAGEMENT (APRIL 2019)  EXPERIENCE  VIRTUAL ASSISTANT AMAZON • CHECK AND RESPONSE TO BUYER MESSAGES  • REPLYING ON PERFORMANCE FEEDBACKS  • CHECK AND RESPONSE TO NEGATIVE PRODUCT REVIEWS • FILING FBA REIMBURSEMENT CLAIMS • PROCESSING MULTI CHANNEL FULFILLMENT ORDERS • CREATING REMOVAL ORDER IDs • PROCESSING FBM ORDERS ON DELIVERR • CHECKING A-Z CLAIMS AND ACCOUNT HEALTH eBay • CHECK AND RESPONSE TO MESSAGES • CHECK AND PROCESSING ORDERS • CHECK FEEDBACK PROFILE WALMART • CHECK AND RESPONSE TO MESSAGES • CHECK ORDERS SALESFORCE • CHECK AND RESPONSE TO CASES  INFLUENCER OUTREACH CUSTOMER SERVICE AGENT/ GROUND CREW (SEPTEMBER 2019 – DECEMBER 2020)  1 AVIATION (CEBU PACIFIC AIR) | MACTAN CEBU INTERNATIONAL AIRPORT, LAPU-LAPU CITY, CEBU • PROVIDES ASSISTANCE AND RELATED CUSTOMER SERVICES AT THE CHECK IN COUNTER • FACILITATING BOARDING AND DEPLANING OF PASSENGERS  • ACTS AS GROUND CREW AND IS HIGHLY VISIBLE AND HELPFUL TO THE PUBLIC  • ANSWERS QUESTIONS AND OFFER INFORMATIONS COVERING A WIDE VARIETY OF AIRLINE OR AIRPORT RELATED TOPICS HIGHLIGHT: AFTER FIVE MONTHS OF WORKING AS A CUSTOMER SERVICE AGENT, I WAS PROMOTED TO THE POSITION OF CEBU GROUND OPERATIONS TRAINER.