Jiji Raghavan
Hinton, AB |- |- linkedin.com/in/jijir
Professional Summary
Experienced and adaptable Information Technology Professional with over a decade of experience as a Quality Assurance (QA) Analyst, Data Analyst and Instructor. Proven track record of streamlining IT processes, delivering high-quality training, and enhancing system efficiency. Adept at leading virtual classrooms, designing curriculum, and providing expert instruction. Passionate about helping learners develop technical proficiency in software testing methodologies and tools, with a focus on agile, automation, and manual testing.
Skills
Software Testing: Automated Testing, Manual Testing, Regression Testing, Functional Testing, System Testing, Acceptance Testing, Blackbox Testing, Exploratory Testing, Agile Testing, TDD, BDD
Programming & Automation: Selenium WebDriver, TestNG, Cucumber, Java, Python (GeoPandas, Jupyter Notebook, NumPy), Postman, SoapUI
Test Management Tools: JIRA, HP ALM, Test Execution Tools
Training & Mentorship: Curriculum Design, Virtual Classroom Leadership, Lesson Planning, Student Engagement
Collaboration & Communication: Cross-Functional Team Collaboration, Q&A Management, Feedback Loops, Project Management
Data Analysis & Reporting: Power BI, Tableau, SQL, Excel, DAX, Data Visualization
Agile & DevOps: Scrum, Continuous Integration, Git, Version Control, Test Automation in CI/CD pipelines
KEY Accomplishments
Virtual Classroom Leadership: Led large-scale virtual training sessions, delivering interactive lessons on technical topics to diverse audiences.
Collaboration with Operations Teams: Worked closely with operations staff to align training sessions with program objectives, ensuring smooth execution and adherence to timelines.
Instructional Design & Improvement: Regularly contributed to the development and refinement of curriculum materials, providing insights and feedback to improve instructional quality and learner experience.
Experience
Software Tester – Subject Matter Expert (SME) (Contract)2024 – Present
Robertson College| Calgary, Alberta
Review and refine Software Tester curriculum to ensure alignment with industry standards and learner needs.
Prepare and deliver virtual training sessions on software testing concepts, including both manual and automated testing, for a diverse group of learners.
Collaborate with project leads and instructional designers to continuously improve training content, fostering a supportive and engaging learning environment.
Support learners in achieving high engagement through effective Q&A sessions, personalized feedback, and class discussions.
QA Instructor
Montreal College of Information Technology | Montreal, Quebec | 2018 – 2019
Developed and delivered comprehensive training programs on manual and automated testing, helping students understand core concepts and tools.
Managed virtual classroom sessions, ensuring students remained engaged and had opportunities to ask questions in a structured format.
Conducted assessments and provided feedback on students' progress, tailoring the instruction based on the learners' needs.
Enhanced training delivery through interactive and hands-on examples, ensuring clarity in the concepts of testing methodologies like Agile, TDD, and BDD.
3 Day Hackathon – Developer
Making Changes Association (Women in Technology Program) | Calgary, Alberta | 2023
Led and coordinated a 3-day hackathon, where participants developed a mobile app using Microsoft PowerApps, demonstrating leadership and technical expertise.
Engaged with a diverse group of learners and facilitated technical workshops on development and problem-solving, fostering a collaborative and inclusive learning environment.
QA Analyst 2013 – 2017
Bluegen Solutions – Calicut, India
Acted as a Subject-Matter Expert (SME) for regression testing, carrying out 20+ training sessions for newcomers and stakeholders
Conducted functional testing including GUI and data testing, regression testing, ongoing system integration, and periodic build verification tests as part of each product release cycle.
Identified, analyzed, and documented defects for over 20 Web / Desktop Applications and effectively communicated detected issues effectively to the appropriate team members in a professional manner.
QA Test Engineer 2007 – 2013
Wipro Technologies – Bangalore, India
Developed and executed test plans for complex software systems, directly contributing to a 35% reduction in post-release defects.
Led teams in agile environments, participated in Scrum ceremonies, and conducted testing on various web and desktop applications.
Delivered clear documentation of defects and testing progress, ensuring effective communication between development teams and stakeholders.
ADDITIONAL EXPERIENCE
Data Analyst | Sky IT Services — 2021 - Present
Designed and maintained Power BI dashboards, providing actionable insights into GHG management and operational performance.
Engineered machine learning models to uncover patterns and drive business optimization decisions.
EDUCATION & CERTIFICATIONS
Master’s in computer applications (MCA) | Bharathiar University, Coimbatore, India
Bachelor of Computer Science (BSc) | Calicut University, Calicut, India
ISTQB Foundation Level Certification
Automation & Digital Agriculture Specialist Program | Palette Skills, Calgary, AB, Canada
Full-Stack Web Development with Python Programming | Making Changes Association (Women in Technology Program), Calgary, AB, Canada
Business Analyst - Software Testing & Quality Assurance (AEC Diploma) | Montreal College of Information Technology, Montreal, QC, Canada
Data Analysis - Institute of IT Training, Calgary Canada
