JIHAN MA. ARGYLE GAPUD
PROFESSIONAL EXPERIENCE
Freelance Product Researcher (Amazon)
2023 - 2025
Key responsibilities:
Researching products that meet ROI and profit goals that
clients can sell on their preferred e-commerce platform.
Assist new team members with onboarding.
EDUCATION
Trinity University of Asia
AB Mass Communication
Undergraduate, 2002
Roosevelt College of Marikina
Secondary Education-
St. Matthew College
Primary Education-
CONTACT
E:-P: -
A: #36 Yen St. Bankers Village 5,
Guitnang Bayan 1, San Mateo
Rizal
SKILLS
SKILLS
& ABILITIES
Knowledgeable on the
following:
·MS Office Applications
·Internet Applications
Zendesk Program
Google Workspace
Willing to extend working
hours when necessary.
Willing to undergo training
and learn new technique for
advancement.
Customer Service, Chat Support | AFNI
Philippines Inc-
Key responsibilities:
Answer customer inquiries about their personal accounts
through chat.
Provide details about products and services of the telco
account.
Assist customers with billing and payment issues.
Email Support and Sales Chat Support | Telus
International Philippines-
Key responsibilities:
Assist with after sales purchase of parts and peripherals of
Dell products.
Answer customer email with fare adjustments or any
concerns with the TNVS experience.
Customer - Technical Support Representative |
Teleperformance-
Key responsibilities:
Assist customers with their internet and landline service
concerns.
Customer - Technical Support Representative |
NCO-
Key responsibilities:
Assist customers about their mobile account services and
help with any technical issues.
Customer - Technical Support Representative|
Startek International
2011
Key responsibilities:
Assist customers with inquiries about their mobile phone
services.
Fraud Analyst | HSBC-
Key responsibilities:
Do outbound calls and verify credit card transactions. Make
sure that all high risk transactions are made by card user to
prevent financial loss.
Notify customers if their card has been compromised and
issue new cards
