JIHAN MA. ARGYLE GAPUD
To work for a company that offers great, stable and
equal opportunity.
PROFESSIONAL EXPERIENCE
Freelance Product Researcher (Amazon)
2023 - 2025
EDUCATION
Trinity University of Asia
AB Mass Communication
Undergraduate, 2002
Key responsibilities:
Researching products that meet ROI and profit goals that
clients can sell on their preferred e-commerce platform.
Customer Service, Chat Support | AFNI
Philippines Inc-
Roosevelt College of Marikina
Secondary Education-
Key responsibilities:
Answer customer inquiries about their personal accounts.
Provide details about products and services of the telco
account.
Assist customers with billing and payment issues.
St. Matthew College
Primary Education
Email Support and Sales Chat Support | Telus
International Philippines
-
CONTACT
E:-P: -
A: #36 Yen St. Bankers Village 5,
Guitnang Bayan 1, San Mateo
Rizal
SKILLS
SKILLS
& ABILITIES
Computer literate.
Knowledgeable on the
following:
·MS Office Applications
·Internet Applications
Zendesk Program
Google Workspace
Willing to extend working
hours when necessary.
Willing to undergo training
and learn new technique for
advancement.
-
Key responsibilities:
Assist with after sales purchase of parts and peripherals of
Dell products.
Assist with riders email inquiries and concerns with their Uber
experience.
Customer - Technical Support Representative |
Teleperformance-
Key responsibilities:
Assist customers with their internet and landline service
concerns.
Customer - Technical Support Representative |
NCO
2012 - 2013
Key responsibilities:
Assist customers with their mobile phone service concerns.
Customer - Technical Support Representative|
Startek International
2011
Key responsibilities:
Assist customers with their mobile phone service concerns.
Fraud Analyst | HSBC
2009 - 2010
Key responsibilities:
Do outbound calls and verify transactions with card users on
their credit cards to make sure that they are legitimate
transactions.
