Jiether Penus

I'm a customer service professional with over 3 years of experience in the e-commerce industry, primarily supporting US and EU-based customers. Skilled in handling customer inquiries, processing refunds, and resolving disputes across multiple platforms. Experienced in managing PayPal and Klarna cases, with a strong working knowledge of tools such as Gorgias, WhatsApp, and Excel to ensure efficient communication and high levels of customer satisfaction. Recognized for supporting startup businesses and contributing to their growth through reliable, high-quality service.