PROFESSIONAL STATEMENT
During my 2 years of experience in the BPO industry, I have learned to handle work under pressure and be flexible. A dedicated and a hardworking individual that shows excellence on every given task. Works effectively with initiative at minimal supervision, while also capable of effectively contributing within a team setting. A fast learner that leads to support a team on every given task.
WORK EXPERIENCE
Synchrony Global Services Philippines Inc.
Collections Representative, October 2020 to Present
Collects payments from credit card holders
Handles multi-client credit card
iQor – SM City of Santa Rosa, Laguna
Customer Service Representative, May 2019 to March 2020
Helps customer about their questions, complaints, and inquiry about the product by managing incoming calls. Assists customer in troubleshooting or setting-up their unit or other technologies and handles inquiries about the bill.
Concentrix – Nuvali Santa Rosa, Laguna
Customer Service Associate, June 2018 to December 2018
- Assists customers for their inquiries while ensuring the highest standards of customer service by managing incoming and outgoing calls.
- Helps customer about their product of interest and helping
in troubleshooting or setting up the product. Gives information for prices or their bill and offer customer different kind of promos or deals that can be useful for their product. Provide right resolutions for every customer complaint.
EDUCATION
Lyceum of the Philippines – St. Cabrini, College of Allied Medicine
June 2013 to June 2017
Bachelor of Science in Medical Technology
Holy Rosary College – Santa Rosa Laguna
June 2006 to March 2013
Secondary Education
PERSONAL DATA
Name: Jichelle Mae Ferrer Laserna
Birthday: November 12, 1996
Address: B11 L30 P4E Golden City Subdivision, Brgy. Dila, Sta.Rosa, Laguna 4026
Nationality: Filipino
Language: English, Filipino
PROFESSIONAL QUALIFICATION
iQor Nesting and Pre-Operations Program
June 2019
Outstanding Call Resolution Time
iQor Philippines Inc.
July 2019, December 2019
Voice of the Month
iQor Philippines Inc.
February 2020, March 2020
Voice of the Month
REFERENCE
PAUL CHRISTIAN MARASIGAN
Team Leader – Concentrix Nuvali, Santa Rosa, Laguna
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JENIMER MAURICIO
Team Leader – iQor Philippines Inc., SM City of Santa Rosa, Laguna
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DONNA MARIE TRISH ABUNDO
Trainer – Synchrony Global Philippines Inc., Alabang
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