Jiana Rustia

 JIANA LER R. RUSTIA A dedicated Customer Service Representative with over 3 years of experience in International Hotel and Residential property. Efficient in performing the Front-desk and administrative tasks. Passionate about providing excellent and friendly service, resulting to satisfied customers. Can adapt to any environment with a highly developed interpersonal skills and can always get along with the people around.      CONTACT DETAILS Email-Contact number: - Address:  825 Cableway Calumpang  Binangonan, Rizal  EDUCATION Jose Rizal University  2015 – 2019  - Bachelor of Science in Tourism Management   CERTIFICATIONS TESDA NCII – Tour Guiding TESDA NCII – Tourism Promotion TESDA NCII – Tour & Travel Services   SKILLS  Creativity & problem solving Strong communication Accuracy & attention to details Customer Service  Microsoft Office – Word, Excel & PowerPoint Oracle - Opera Software   WORK EXPERIENCE          PTAA Travel and Tour Expo                                                           2018    USHER - Assisting guests/clients in their preferred agencies - Helping and answering client’s inquiries - Registering foreign and local clients upon entrance         THE EMPORIUM BARBER Australia                                                    2018 ENCODER  - Organizing files and collecting data to be entered into the client’s account - Accurately encoding/entering client’s information into various database RAMADA PLAZA BANGKOK MENAM RIVERSIDE                           2019 Front Desk/Guest Services Agent - Maintaining and ensuring best services offered and representing the hotel values - Handling all inquiries and complaints of guests and properly coordinating with the higher positions if needed - Checking and ensuring the rooms are already available before check in time - Checking In guest/s (individual/group)  - Recording the money into the system (opera software) - Checking Out guest/s THE RISE MAKATI SHANGRI-LA                                          2019 – Present CONCIERGE - Greeting residents, tenants and visitors upon arrival - Answering phone calls - Providing accurate information in-person, via phone call or email - Referring maintenance requests/concerns to appropriate department - Encoding residents’ information to database - Performing admin duties/task - Maintaining an appropriate office atmosphere - Approving/processing Gate pass and Work permits - Responding to daily emails - Sorting mails and sending monthly bills